15-Mar-2021
Article :010360

This article provides instructions on how to transfer a call to another number or extension in Rainbow Office softphone.

1. During a call, click Transfer.

2. Enter the Extension number of another User in your account, or the phone number of the person where the call will be transferred. You can also click the Plus  sign to select from your list of contacts.

3. Choose one of the 3 transfer options.

NOTE: When you click Transfer, your call will be placed on hold after you dial the receiving party's number or extension.

   

Transfer Options

 

 

Warm Transfer

• You can use this option for transferring calls to a phone number or extension.

• When you click Warm Transfer, you will have the chance to talk to the receiving party. When you are ready to pass the call to the receiving party, you need to click Complete Transfer.

 

 

 

Blind Transfer

• You can use this option for transferring calls to a phone number or extension. 

• When you click Blind Transfer, you will not have the chance to talk to the receiving party. The original call will remain on hold until the receiving party answers, or until the call goes to the receiving party's voicemail.  

 
 

 

To Voicemail

• You can use this option to transfer a call directly to the voicemail of another extension in your Rainbow Office account. 

• When you click To Voicemail, the original call will immediately hear the receiving extension's voicemail greeting, and they can leave a message after the beep.

 
 
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Tags - Rainbow Office, Rainbow Office Phone, Call, Forwarding, Phone, Softphone, Transfer

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