15-Mar-2021
Article :010363

This article provides information on how to configure your phone settings to make Rainbow Office softphone as the primary phone device when answering or making VoIP calls.

Question: Will Virtual Users (No DID) have the ability to make outbound calls through the Rainbow Office app? If yes, will the system convert them to mobile users after making and receiving 10 calls within a billing cycle?

Answer: Yes, as long as they have VOIP calling permission, they will be able to make outbound calls through the Rainbow Office app. Yes, the system will convert them to mobile users after making/receiving 10 calls within a billing cycle.

 

Sign in to Rainbow Office softphone

Users can sign in to the Rainbow Office softphone on multiple computers at a time.

When logged in on multiple computers, all messages, calls, logs and availability status are synced with the User's account.

When 1 instance of the Rainbow Office softphone deletes a message, that message is deleted from the system. Which means that the message is also deleted from all devices that are logged into the same extension.

Rainbow Office does not recommend logging in to the same extension on multiple computers because there is no ability to track which computer deleted a message or call. 

 

Receiving Incoming Calls

When a call arrives, the Rainbow Office app will display the caller's information, if available.

When logged in on multiple computers, all computers will ring at the same time but only 1 computer will be able to accept the call.

If softphone 1 and softphone 2 are signed in to the same extension and softphone 1 gets the call, softphone 1 will not have the ability to transfer the call to softphone 2 because both are logged into the same extension.

Rainbow Office app does not recommend multiple logins because it will cause an incorrect User status, which is essential for features that rely on User Availability such as Call Queue and Presence. 

 

Placing Outgoing Calls

Users with an assigned DigitalLine (Desk phone) can use the dial pad or click the Call button from any of their contacts to place calls directly from the Rainbow Office app. 

When signed in to multiple computers, only 1 computer will be authorized to place a direct outgoing call from the Rainbow Office app, and the rest can place outgoing calls via RingOut. 

User Extensions without an assigned DigitalLine (Desk phone) can use the RingOut feature to place outgoing calls. To place an outgoing call directly from the Rainbow Office Phone app, Administrators can add and assign a DigitalLine to the Rainbow Office softphone where Users want to place outgoing calls.

Rainbow Office softphone Professional plan subscribers can use the RingOut feature to place outgoing calls. To place an outgoing call directly from the Rainbow Office app, Administrators can Add and Assign a DigitalLine to the Rainbow Office softphone. 

 

Transferring Calls

For Rainbow Office Professional plan subscribers, extensions that do not have a DigitalLine (Desk phone) are only allowed to do Blind Transfer or Send Directly to Voicemail. 

For Rainbow Office plan subscribers, extensions that do not have a DigitalLine (Desk phone) are only allowed to do Blind Transfer or Send Directly to Voicemail.

Users with DigitalLine (Desk phone) can do Warm Transfer, Blind Transfer and Send Directly to Voicemail.

If softphone 1 and softphone 2 are signed in to the same extension and softphone 1 gets the call, softphone 1 will not have the ability to transfer the call to softphone 2 because both are logged into the same extension.

 
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Tags - Rainbow Office, Rainbow Office Phone, Call, Call Handling, Phone, Softphone

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