This article provides instructions on how to resolve the error "Limit Reached" which prevents users from making direct outbound calls when using the Rainbow Office softphone.
Unable to place outbound calls using the Rainbow Office softphone. The error message "Limit Reached" is displayed
Rainbow Office softphone
Rainbow Office can only authorize one computer per user for placing outbound calls directly from the Rainbow Office softphone.
If you install the Rainbow Office softphone on another computer and log in using the same user extension credentials, you will get a message saying Limit Reached. It means that another computer is already authorized for placing a direct outgoing call from the softphone and as a result, outbound calling from the app is not available on your second computer until the first computer is deauthorized.
To remove this error message, an existing login of the Rainbow Office softphone on another computer needs to be removed.
2. Go Settings > Phones and Numbers > Phones. If you are logged in as an administrator, click Admin Portal on the upper-right corner and select My Extension to access your extension settings
3. Select the instance of the softphone you want to remove, and then click Edit
4. Click Deauthorize this Computer
If direct outbound dialing on the Rainbow Office softphone is still not available, log out and log back in after performing the above steps.
This article provides information about Rainbow Office's Park Locations feature.
This article discusses the different kinds of Call Monitoring on Desk Phone.
This article provides the information on how to configure the phone settings in the Rainbow Office web app and Phone app.
This article provides an overview of the Call Monitoring feature in Rainbow Office softphone HUD.
This article provides the steps on how to configure your caller ID settings in the Rainbow Office online account.
This article provides information about the features, benefits, availability of the Rainbow Office softphone.