10-Jun-2021
Article :010738

This article provides the steps on how to activate a new or a disabled call queue in the Rainbow Office Online account.

Activate a Newly Created Call Queue

1. Sign in to the Rainbow Office Online account.

2. Go to Admin Portal > Phone System > Groups > Call Queues.

3. Click the Kebab icon (3 dots) under Actions, then click Resend Invitation.

4. Go to the Call Queue manager's email address and open the welcome email and click the link to begin setup.

5. Create a password for the Call Queue group following the listed criteria. Re-enter the password. The password is used to log in to the Call Queue Extension in the online account.

6. Create a PIN for the Call Queue group following the listed criteria. Re-enter the PIN. The PIN is used to check your voicemail messages over the phone.

7. Set a security question and answer for the Call Queue group, and then click Continue. The security question and answer are used to identify your account when contacting customer service.

 

Activate a Disabled Call Queue

1. Sign in to the Rainbow Office Online account.

2. Go to Admin Portal > Phone System > Groups > Call Queues.

3. Click the Kebab icon (3 dots) under Actions, then click Enable.

 
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Tags - Rainbow Office, Administration, Admin, Administration, Answering Rule, Call Handling

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