17-May-2021
Article :011003

This article contains steps about selecting users to display on your phone for Presence and Call Monitoring.

1. Log in to your Rainbow Office online account
2. Click Settings.
3. Click Phones & Numbers > Phones > Presence.
4. Under Appearance, select the users you would like to display on your desk phone and softphone by clicking on Select a User, then click Save. You may click Preview on my phones to test how the users will appear on your phone.

You may also enable the following options: 

• Ring my phone when any user I am monitoring rings - This is to notify you that the phone of the user you are monitoring is ringing.
• Enable me to pick up a monitored line on hold - If you intend to answer calls on behalf of the user you are monitoring, you need the other users to give you permission to answer their calls via their Presence permission settings.


NOTE: After clicking Save, a pop-up will appear notifying you that your phone will restart to reflect the changes. Click Yes. These settings will apply on your Rainbow Office desk phone and all desk phones associated with your extension. 
 
Search for more Articles

Tags - Rainbow Office, Administration, Admin, User, Phone

Related Articles
10-Sep-2021
Rainbow Office Knowledge Centre L2 header image Set Your Availability Status to DND on Rainbow Office

This article provides information on how to set your availability to Do Not Disturb in various Rainbow Office platforms.

10-Sep-2021
Rainbow Office Knowledge Centre L2 header image Secure Voice Transport for 3rd Party Deskphones

This article describes the Secure Voice Transport encryption and how to configure Secure Voice Transport on 3rd party desk phones in Rainbow Office.

10-Sep-2021
Rainbow Office Knowledge Centre L2 header image Ways to Record Calls on Rainbow Office

This article discusses the two methods of recording a call in Rainbow Office.

10-Sep-2021
Rainbow Office Knowledge Centre L2 header image Generate a Rainbow Office RingMe Button or URL

This article describes how to access, configure, and generate a RingMe button or link which you can use for your website or Email Signature.

10-Sep-2021
Rainbow Office Knowledge Centre L2 header image Allow Presence Monitoring on a User extension

This article provides instructions on how to allow Presence monitoring on a user extension.

31-Jul-2021
Rainbow Office Knowledge Centre L2 header image Rainbow Office EU Essentials Overview

This article provides information about the new EU Essentials offering of Rainbow Office.