15-Mar-2021
Article :013583

This article provides the resolutions for fixing the following common issues on Rainbow Office Video.

 

Application sharing doesn't show PowerPoint or Keynote Slide Show mode

Affected Environment: Rainbow Office Video in Chrome on Windows and Mac

Issue:

From Rainbow Office Video on Chrome, when sharing a PowerPoint or Keynote application window (not sharing your entire screen) and you switch to Slide Show mode, other participants cannot see your full-screen presentation. They still see your PowerPoint or Keynote slides in edit mode.

Workarounds:

  • From the Rainbow Office Video "Share your screen" dialog, select "Your Entire Screen" (instead of "Application Window") and participants will be able to see your PowerPoint and Keynote presentation in full screen when you switch to Slide Show mode
  • Or use Rainbow Office Video from the Rainbow Office desktop app to share the PowerPoint or Keynote Application window.

 

No warning messages are shown if Screen Recording and Mic permissions are not granted in Mac Mojave or Catalina OS

Affected Environment: Rainbow Office Video in Chrome and the Rainbow Office app on Mac OS Mojave or Catalina

Issue:

If you do not grant Mac OS Mic and Screen Recording permissions for Chrome or the Rainbow Office app when prompted, Rainbow Office Video will not be able to use your microphone or share your screen. You will not see a warning or instructions to fix the problem.

Workaround:

  • If Rainbow Office Video is not picking up sound from your microphone or cannot share your screen, open Mac OS System Preferences->Security and Privacy and make sure the Rainbow Office and Google Chrome apps are allowed to access your Microphone and Screen Recording.

 

Screen Sharing "Hall of mirrors" effect

Affected Environment: Rainbow Office Video in Chrome on Windows and Mac

Issue:

From Rainbow Office Video in Chrome, if you share your Rainbow Office Video browser tab or window, viewers will see an infinite hall of mirrors effect. 

Workarounds:

  • Do not share the Rainbow Office Video window itself. Only share other application windows, or desktop screens that do not show the Rainbow Office Video window.
  • Or use Rainbow Office Video from the Rainbow Office desktop app which will not share the Rainbow Office app windows.

 

Full-screen sharing does not share the Rainbow Office app window

Affected Environment: Rainbow Office Video in the Rainbow Office app on Windows and Mac

Issue:

When sharing your full screen from Rainbow Office Video launched from the Rainbow Office Windows or Mac app, the Rainbow Office app window itself will not be shared with other participants. 

Workarounds:

  • When launching Rainbow Office Video from the Rainbow Office app in the "Choose what to share" dialog, select the Rainbow Office app window to share instead of sharing your whole screen.
  • Or launch Rainbow Office Video from Chrome and share your full screen which will share the Rainbow Office application window with other participants.
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Tags - Rainbow Office, Rainbow Office Video, Conference, Meeting, Video

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