This article provides troubleshooting steps to resolve the issue when the Rainbow Office softphone cannot dial out and is only limited to RingOut in Windows.
User with an assigned Digital Line tries to make an outbound call using the Rainbow Office softphone.
Unable to dial out using the Rainbow Office softphone. The app only shows RingOut when trying to directly dial out.
● Rainbow Office Softphone desktop app
1. Launch the Rainbow Office softphone
2. Press Ctrl+F1 and click App Folder
3. Press Alt + Arrow up key
4. Log out from Rainbow Office softphone
5. Delete the Softphone folder
6. Relaunch Rainbow Office softphone
7. Check if you can now place a direct dial outbound call instead of RingOut
This article provides information about the new EU Essentials offering of Rainbow Office.
This article provides basic troubleshooting steps for common issues on your IP Phone and steps to resolve issues specific to your phone model. The most common issues you might encounter with your IP Phones include the inability to place or receive calls, poor audio and call quality issues, and having the wrong date and time setting on your desk phone.
This article provides information about Spectralink Multi-Cell DECT devices that can be used as a Rainbow Office phone.
This article gives information on how Users set up Call Screening feature.
This article provides instructions on how admins and users can configure the Call Flip settings on the Rainbow Office online account.
This article provides instructions for Users on how to set up the User Greeting feature.