15-Mar-2021
Article :033578

This article provides instructions on how to resolve the issue when users are unable to join a meeting on Rainbow Office Video on web browsers.

Affected Environment

Rainbow Office Video

Internet Explorer

Google Chrome

Safari

Chromium Edge 

Firefox

 

Cause

Google Chrome & Chromium Edge 79 and above are the only supported browser for joining a meeting via a web session.

 

Resolution

To ensure that Chrome and Edge do not block Rainbow Office Video, perform the following steps below:

 

Google Chrome

1. Download and install Chrome.

2. Click the kebab icon (3 dots menu) in the upper right corner of your google chrome browser and click Settings.

3. Click Privacy and security > Cookies and site data.

4. You can either block or allow cookies on your browser, depending on your user's preference.

Allow all cookies: Click Allow all cookies under Cookies and site data

Blocked third-party cookies: Click Blocked third-party cookies under Cookies and site data. Click Add under Sites that can always use cookies and add v.rainbowofficel.com URL.

5. Join the meeting using Chrome either by using the meeting URL indicated in the meeting invite or by going to the Rainbow Office Video web and select Join a meeting.

 

Chromium Edge 

Note: Check the version of your Edge browser. If it's already version 79 and above, skip step 1. 

1. Download and install Edge.

2. Click the Menu button in the upper right corner of your Edge browser and click Settings.

3. Click Site Permissions > Cookies and site data.

4. Ensure that the toggle switch for Block third-party cookies is turned off.

5. Join the meeting using Edge either by using the meeting URL indicated in the meeting invite or by going to Rainbow Office Video web and select Join a meeting.

 

Check the version of your Edge browser:

1. Click the menu button in the upper right corner of your Edge browser and click Settings.

2. Click About Microsoft Edge and you will see its version and if it is up to date.

 

Alternatively, you can join a meeting via the Rainbow Office desktop app. Follow the steps below:

1. Go to Rainbow Office Downloads page and install the Rainbow Office app.

2. Once done, launch the app and log in to the Rainbow Office desktop app.

3. Click the Video icon and then click Join.

4. Enter the meeting ID or meeting link, then click JOIN.

NOTE: Download either the 32-bit or 64-bit version of the app, depending on the corresponding version of Windows. 

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Tags - Rainbow Office, Rainbow Office Video, Conference, Issue, Meeting, Video

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