Headset Integration with the Rainbow Office App

March 15, 2021
Article : 054216

This article provides information about using headsets with the Rainbow Office app and how to enable headset support within the app settings.

The Rainbow Office app supports wired headsets which allows added flexibility for users when handling inbound and outbound calls:

Optimizes the experience between the headsets and the Rainbow Office app

Control the call using the headset’s buttons or use the buttons in the Rainbow Office app

Call controls from selected headsets – answer, end, mute, unmute, volume up, volume down

Requirements and Compatibility

Supported OS

MacOS 10.13 (High Sierra) or later

Windows 7 or later

Supported browsers

Google Chrome and Chromium Edge 79 and above are the only supported browser for joining a meeting via a web session.

Enable headset support in the Rainbow Office app

In order to use a headset with the Rainbow Office app, you need to first enable the Headset support feature in the app settings.

After connecting your headset to your computer's USB port or via Bluetooth dongle, follow the steps below:

1. Log in to Rainbow Office app

2. Click the Settings (gear icon) at the bottom-left control pane, then select Notifications and sounds

3. Scroll down to Headset support, then click the Headset control toggle switch to enable it

Supported headsets

HEADSET MODEL NAME SPEAKER TYPE CONNECTIVITY

 RJ9 Headsets

AH 11 G/GA
AH 12 G/GA

 

 Corded Monaural
 Corded Binaural

 

 RJ9
 RJ9

 USB Headsets

● AH 21 U 
● AH 22 U
● AH 22 M 



 Corded Monaural
 Corded Binaural
 Corded Binaural

 

 USB
 USB
 USB

 

3,5mm Jack Headsets

● HW 510
● HW 520



 Corded Monaural
 Corded Binaural



 Jack
 Jack

Related Articles

Ways to Record Calls on Rainbow Office

This article discusses the two methods of recording a call in Rainbow Office.

Generate a Rainbow Office RingMe Button or URL

This article describes how to access, configure, and generate a RingMe button or link which you can use for your website or Email Signature.

Secure Voice Transport for 3rd Party Deskphones

This article describes the Secure Voice Transport encryption and how to configure Secure Voice Transport on 3rd party desk phones in Rainbow Office.

Allow Presence Monitoring on a User extension

This article provides instructions on how to allow Presence monitoring on a user extension.