Remote Member Management for Call Queues

July 31, 2021
Article : 068208

This article provides instructions on how administrators, call queue managers, and call queue members can change their queue and member status.

There are two status controls that can be used to remotely control member availability:

Member Status

Queue status

Benefits of Remote Member Management

Administrators and call queue managers can now remotely change queue members' availability from the web portal when members are out of the office and forget to change their Accept Queue Calls status. 

They can also control member availability for individual queues using queue status. Additionally, when enabled members can control their own individual queue status from the Rainbow Office desktop and mobile applications.

Remotely changing members’ availability

1. Log in to your Rainbow Office online account using your administrator or call queue manager account

2. Navigate to Call Queue Management

3. Select Settings, then click Call Handling & Members

4. Toggle on or off the Member Status and Queue Status under Primary Members, depending on the status you want to change.

5. Click Save

 

Status Controls

Member Status - Controls a member’s availability to answer queue calls.   

Queue Status - Controls a member’s availability to answer calls for the selected queue.

Ring Member - Indicates if the member is available to answer calls from the selected queue.

 

Allowing members to change their individual Queue Status

1. Log in to your Rainbow Office online account using your administrator or call queue manager account

2. Navigate to Call Queue Management

3. Select Settings, then click Call Handling & Members

4. From the drop-down menu next to Allow members to change their queue status, click Allow

Note: Your members can now change their Queue Status via Rainbow Office desktop and mobile applications.

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