This article provides information about the Rainbow Office call queue pickup system.
The Call Queue Pickup feature allows administrators to specify an alternate group of users who can answer queued calls when the primary agents of a call queue are busy/unavailable. Pickup group members receive call notifications when callers have been waiting on hold “in-queue” for more than the configured “Alert” time. Answer queued calls by pressing the pickup feature key on the physical endpoint.
How it works
● The call queue associated with the pickup group cannot be changed. To select a different call queue, a new queue pickup group needs to be created
● The pickup key displayed on the phone uses the call queue name rather than the pickup group name
● Analytics reports do not show pickup calls differently from other calls
● Currently not available on desktop/mobile applications
This article provides information about the payphone surcharges in Rainbow Office.
This article provides information about the Limited Extension feature in Rainbow Office.
This article contains steps on how Administrators can set up the Rainbow Office Dial-by-Name Directory feature.
This article provides information on the Call Queue feature in the Rainbow Office online account.
This article discusses the options available to Rainbow Office users when backing up their account data. It also provides data retention guidelines for the account in general as well as for the Analytics Portal.
This article covers how Administrators can route company calls directly to an extension via the Rainbow Office online account.