This article provides an overview of the User section in the Rainbow Office Admin Portal.
The Users section allows administrators to manage and configure the different user extensions in the company. Admins can access the Users section by logging in to the Rainbow Office online account and navigating to Users.
This section is composed of the following tabs:
● User List
● User Groups
This section displays the list of Users with Extensions and Unassigned Extensions.
Users with Extensions
This tab allows admins to:
● Search for users using their names, numbers, or email addresses
● View user information
● Add users and assigning extensions
● Manage multiple extensions at once, including deleting and applying templates
● Edit user information
NOTE: You would still be able to search even when a column is not visible. For example, the email column can be hidden but you would still be able to search by email address and get results.
This tab allows admins to:
● Search for users using their name, serial number, number, or sites
● View the name, serial number, number, and site of an unassigned extension
● Assign an extension to a user
● Add an unassigned extension
● Delete and change site for multiple users at a time
User Roles give admins the ability to control what users can do within the system without providing full administrator access. A Role is a collection of permissions that could be based on a job function. Permissions are assigned to Roles and Roles are assigned to users.
The Predefined User Roles and Permissions feature is available to all Rainbow Office customers. The Custom Roles and Permissions feature is available to Premium and Ultimate only for up to two or more users.
The User Groups feature allows you to organize the users under a specific group to be managed by a group manager.
Group managers can access or manage user groups using the Rainbow Office online account.
Templates allow an account admin to implement a set of configurations to multiple users at once through the Rainbow Office Admin Portal, reducing repetitive actions by applying the same settings to a group of users.
This article provides instructions on how Administrators can add a toll-free number to the Rainbow Office online account.
This article provides information about the RelayUK Calling feature in the Rainbow Office.
This article provides instructions on how administrators, call queue managers, and call queue members can change their queue and member status.
This article provides information about the Rainbow Office Account Linking (Account Federation) which is a set of features to support customers that are split across different accounts.
This article provides information on how to add a toll-free direct number to a User. As an Administrator, you can configure the settings of another User in your Rainbow Office account.
This article provides instructions on how to create and set up a call queue pickup group in the Rainbow Office online account.