15-Mar-2021
Article :070003

This article lists the system requirements to run the Virtual Background feature for Rainbow Office Video.

NOTE: Virtual Background for Rainbow Office Video is currently in open beta.

Virtual Background in Rainbow Office Video is a resource-intensive feature. Refer to the tables below for the minimum system requirements.

 

Requirements for Rainbow Office Video web and Rainbow Office desktop app

 OS 
Windows 10 v1809 or later
MacOS 10.15 Catalina or later
 Processor  2.7 GHz quad-core or higher
 RAM   8 GB or more
 GPU Type  Discrete
 

For more information about GPU type, visit Verify your graphics processing unit (GPU) type for Virtual Background requirements.
 
Requirements for Rainbow Office mobile app

On iOS

OS version   iOS 11 and later 
 App version  20.4.30 and later
 Chipset  A9 or higher (iPhone 6S and above; iPad 5th generation and above)

 

Performance test

Rainbow Office Video runs a performance test the first time you try to enable Virtual Background on the web or on the desktop application.

The performance test measures the average number of video frames that are processed by your computer with Virtual Background enabled. If the average number of frames generated during the measurement is below 10 frames per second, the test will fail and will instruct the user to try again.

If you meet the system requirements but the performance test fails, try the following steps:

1. Disable HD video output

2. Close any browser tabs or applications that you don’t need to use alongside Rainbow Office Video. Try the performance test again

You can also end the meeting, go to More > Settings > Virtual background, then re-run the test.

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Tags - Rainbow Office, Rainbow Office Video, Meeting, Video, Virtual Background

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