Route Calls to Main Company Number Directly to an Extension

septiembre 10, 2021
Article : 068832

This article covers how Administrators can route company calls directly to an extension via the Rainbow Office online account.

By default, your Company Business Hours is set to 24 Hours. You can set up your Company Business Hours so you can control how calls are handled during the day or after your business hours. 

During Company Hours, you can set up an extension to receive all incoming calls. This is helpful when you need a live person to take all the incoming calls and have that live operator manually transfer the calls to the correct extension or call group. 

During After Hours, you can set up an extension, like a General Mailbox, to receive all incoming calls and take the messages. 

Click on the links below to proceed.

Company Hours

After Hours

 

Company Hours

1. Log in to the Rainbow Office online account

2. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Settings

3. Click Edit under Company Hours and Greetings

4. Select Bypass greeting to go to extension, then click Select Extension

5. Choose the extension where you want to route your calls during your Company Hours, then click Done

6. Click Done on the Company Hours Greeting prompt

7. Click Save

NOTE: When company calls are routed directly to an extension, the company greeting will be bypassed and the call handling rules of the extension where the calls are routed will be applied.

 

After Hours

1. Log in to the Rainbow Office online account

2. Go to Admin Portal > Phone System > Auto-Receptionist > IVR Settings

3. Click Edit under After Hours Greetings

4. Select Bypass greeting to go to extension, then click Select Extension

5. Choose the extension where you want to route your calls during your Company Hours, then click Done

6. Click Done on the After Hours Greeting prompt

7. Click Save

NOTE: When company calls are routed directly to an extension, the company greeting will be bypassed, and the call handling rules of the extension where the calls are routed will be applied.

 

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