Hospitality Solutions | Alcatel-Lucent Enterprise

Hospitality Mobility Guest Experience Efficient operations Optimized Network

Connect your guests and hotel staff, and you'll create a unique experience. The ALE technology powers immersive engagement for the hospitality industry.

Technology can help revive hospitality - video

How technology can help revive hospitality

Trends in the Hospitality industry

Trends in the Hospitality industry: The latest ALE survey on Digital Transformation in the hospitality industry reveals three pillars of digital transformation in hotels – mobility, digital customer experience and connectivity through Internet of Things.

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Introducing the Personalized Connected Guest Experience

To your guests, it means convenience: access to all amenities and services from their digital devices, your entertainment systems and in-room phones. An instant virtual concierge ready to assist them 24/7, no matter where they are.
To hotel staff, it means coordination of 'back of house' services that support operations, connecting staff with other staff or guests, instantly and automatically. Everything connects to a single intelligent network, where all devices are securely and automatically managed.
To management, it means agility, transformation and a growth pathway. It's the future of hospitality, and the experiences you create are leading the way.

Hospitality Videos

Hospitality Videos - Playlist

Hospitality Customers

The White Swan Hotel

White Swan Hotel chose ALE thanks to their rich portfolio of satisfied customers in the hospitality sector, giving them a strong reputation in the market.

Hotel Palacio de Ivan Tarin customer reference image 480x480

Hotel Palacio de Iván Tarín

Hotel Palacio de Iván Tarín implemented a new communication system to improve customer experience and employee productivity.

Locanda dell'Arte

The four-star boutique Locanda dell’Arte hotel and spa adopted a customized Wi-Fi and telephony solution proposed by ALE and Aviatel.

Cordis Shanghai Hongqiao

Cordis Shanghai Hongqiao opened its doors on time thanks to a converged solution that is simple to manage and delivers pervasive WiFi to hotel guests.

Okada Manila Resort

Okada Manila Resort hotel wanted a converged network solution to improve guest experience and handle the devices of up to 20,000 guests at any time.

Scandic Hotel Elverum

Discover how Scandic Central Elverum's new wireless solution provides free WiFi for up to 1000 hotel guests and conference attendees.

45 ParkLane

45 ParkLane achieved operational efficiencies and an improved guest experience with Alcatel-Lucent Enterprise solutions.

Jeju Shinhwa World

Read how Jeju Shinwha World delivers a "Smart Connecting Room" experience to guests of its 2.5 million square meter resort.

Savoy Saccharum Hotel

The Alcatel-Lucent Enterprise solution was jointly designed with partners MEO and Tecnocom.

Astra Hotel

Astra Hotel Vevey enhances guest experience with first-class connectivity

Search our library of Customer References

Alarm Notification - IQ Messenger

Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform.

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Customization Services

Meet your business requirements with specific development and integration solutions

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OmniAccess Stellar AP1201H

An indoor high-performance 802.11ac Wave 2 access point for in-room deployments.

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DECT Infrastructure

These integrated and external antennas form a robust infrastructure for DECT in buildings and outdoors, so your mobile workers are connected everywhere.

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DECT Handsets

Making on-site mobility an affordable option in all business environments.

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Premium DeskPhones

Contemporary desk phones that offer excellent sound quality, elegant design and optimized ergonomics for a superior communication experience.

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Smart Guest Applications

Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.

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OmniAccess Stellar LBS BLE Beacon. Right front view.

OmniAccess Stellar BLE Beacons

Easy-to-manage battery-powered Bluetooth beacons with iBeacon technology provide a personal, location-based experience for users.

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OmniAccess Stellar Location Based Services Suite

The OmniAccess Stellar LBS suite offers three game-changing location features to empower your company, broaden your services, gain insightful analytics and help you make better decisions.

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8088 v2 Rainbow video call, front left view

Smart DeskPhones

High-end IP deskphones that provide an immersive HD video experience and market-leading telephony features - all at an affordable price.

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Documents

Solution Guide

Hospitality Networking Solution Guide

The purpose of this solution guide is to present the requirements and considerations relevant to the hospitality vertical along with design options and ALE fea…

Datasheet

Mobile Guest Softphone

Hospitality applications pack for smart room phones

White paper

Digital Transformation in the hospitality industry survey

Mapping the journey to digital transformation: Hotels put hyper-focus on mobility and connectivity

Datasheet

OmniAccess Stellar AP1201H

High-performance indoor 802.11ac Wave 2 access point

eBook

10 Misconceptions about Hospitality Mobility

An eBook that debunks all the hospitality mobility myths.

Tech brief

Hardworking Wi-Fi at the heart of your hotel

Alcatel-Lucent OmniAccess Stellar WLAN solution for hospitality.

Infographic

Alcatel-Lucent Enterprise Survey 2017

ALE surveyed IT decision makers in the Education, Healthcare, Hospitality & Cruise, and Transportation sectors. Read the findings.

Solution sheet

Hospitality in a digital world

How to become a mobile hotel with stellar Wi-Fi services.

Datasheet

OmniAccess 203H Hospitality Access Point

Cost-effective 802.1ac access point for branch offices and hospitality environments.

Infographic

Want happy guests? The answer is in their pockets

An infographic detailing mobile guest services all along their journey on hotel properties.

Brochure

Hospitality Network Guide

A practical guide to optimizing your guest experience and hotel operations with an ideal network infrastructure

White paper

A Layered Approach for Securing “Internet of Things” Device…

Networks for hotels, resorts and cruise ships have been under pressure to support several devices for every user.

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Hospitality news from ALE

New Business Models

From subscription models and big data to the cloud and IoT… The tech world’s changing fast, and the opportunities for growth are immense.

Customer Service

Remarkable customer service starts with the right people answering the phone, quickly.

LBS for Hospitality

Personalize and gain insight into your guest experience with comprehensive indoor location services like wayfinding, location-based notifications and analytics.