Hospitality Solutions | Alcatel-Lucent Enterprise

Hospitality Mobility Guest Experience Efficient operations Optimized Network

Connect your guests and hotel staff, and you'll create a unique experience. The ALE technology powers immersive engagement for the hospitality industry.

HITEC Houston Innovations

Discover the 2018 Hospitality Digital Transformation Survey

Trends in the Hospitality industry: The latest ALE survey on Digital Transformation in the hospitality industry reveals three pillars of digital transformation in hotels – mobility, digital customer experience and connectivity through Internet of Things.

Download the full survey report

Introducing the Personalized Connected Guest Experience

To your guests, it means convenience: access to all amenities and services from their digital devices, your entertainment systems and in-room phones. An instant virtual concierge ready to assist them 24/7, no matter where they are.
To hotel staff, it means coordination of 'back of house' services that support operations, connecting staff with other staff or guests, instantly and automatically. Everything connects to a single intelligent network, where all devices are securely and automatically managed.
To management, it means agility, transformation and a growth pathway. It's the future of hospitality, and the experiences you create are leading the way.

Hospitality Videos

Hospitality Videos - Playlist

Hospitality Customers

Camlux

ALE and 8 Telecom, the business partner, proposed a converged solution integrating Wi-Fi, telecommunications and data switches.

Mogador Hotels

The Alcatel-Lucent Enterprise offer was chosen due to the manufacturer's expertise in the hotel industry as well as AEBDM's ability to propose a partnership an…

Locanda dell'Arte

The four-star boutique Locanda dell’Arte hotel and spa adopted a customized Wi-Fi and telephony solution proposed by ALE and Aviatel.

Cordis Shanghai Hongqiao

Cordis Shanghai Hongqiao opened its doors on time thanks to a converged solution that is simple to manage and delivers pervasive WiFi to hotel guests.

Okada Manila Resort

Okada Manila Resort hotel wanted a converged network solution to improve guest experience and handle the devices of up to 20,000 guests at any time.

45 ParkLane

45 ParkLane achieved operational efficiencies and an improved guest experience with Alcatel-Lucent Enterprise solutions.

Astra Hotel

Astra Hotel Vevey enhances guest experience with first-class connectivity

Savoy Saccharum Hotel

The Alcatel-Lucent Enterprise solution was jointly designed with partners MEO and Tecnocom.

Jeju Shinhwa World

Read how Jeju Shinwha World delivers a "Smart Connecting Room" experience to guests of its 2.5 million square meter resort.

Riu Resort Hotels, Spain Customer Reference Photo

RIU Hotels and Resorts

RIU’S Alcatel-Lucent Enterprise data centers ensure high availability and optimized performance.

Search our library of Customer References

OmniAccess Stellar AP1220 Series

A mid-end 802.11ac Wave 2 AP for medium and large deployments; this indoor Wi-Fi access point provides high throughput and a seamless user experience.

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Premium DeskPhones

Contemporary desk phones that offer excellent sound quality, elegant design and optimized ergonomics for a superior communication experience.

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OmniAccess Stellar AP1201H

An indoor high-performance 802.11ac Wave 2 access point for the hospitality industry.

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OmniAccess Stellar Location Based Services Suite

The OmniAccess Stellar LBS suite offers three game-changing location features to empower your company, broaden your services, gain insightful analytics and help you make better decisions.

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Mobile Guest Softphone

This mobile app for the hospitality industry empowers guests and employees, with all the features of a hotel room phone on a mobile device.

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OmniAccess Stellar LBS BLE Beacon. Right front view.

OmniAccess Stellar BLE Beacons

Easy-to-manage battery-powered Bluetooth beacons with iBeacon technology provide a personal, location-based experience for users.

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Rainbow

The cloud-based collaboration app that connects you with your business community. Based on the Rainbow platform, a powerful open architecture.

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Smart Guest Applications

Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.

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DECT Handsets

Making on-site mobility an affordable option in all business environments.

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DECT Infrastructure

These integrated and external antennas form a robust infrastructure for DECT in buildings and outdoors, so your mobile workers are connected everywhere.

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Documents

Datasheet

OmniAccess Stellar AP-1201H

High-performance indoor 802.11ac Wave 2 access point

White paper

Digital Transformation in the hospitality industry survey

Mapping the journey to digital transformation: Hotels put hyper-focus on mobility and connectivity

Infographic

Free your employees from their deskphones

Infographic illustrating how hoteliers can enable mobility and collaboration for their teams.

eBook

10 Misconceptions about Hospitality Mobility

An eBook that debunks all the hospitality mobility myths.

Solution sheet

Hospitality wins with Rainbow

Rainbow for hospitality enables an enhanced guest experience and provides communication access to all hotel employees.

Datasheet

Smart Guest Applications

Hospitality applications pack for smart room phones

Infographic

Roadmap to the mobile hotel

Infographic illustrating strategies to enable guests and employee mobility in hotels.

Solution Guide

Hospitality Networking Solution Guide

The purpose of this solution guide is to present the requirements and considerations relevant to the hospitality vertical along with design options and ALE fea…

Infographic

Preparing your network for the mobile invasion

Infographic illustrating how hoteliers can prepare their network for the mobile invasion.

eBook

Going mobile: your guest's heart is digital

eBook detailing different strategies available for hoteliers to enable a mobile-friendly hotel.

Solution sheet

The Internet of Things for the Hospitality Industry

Build a secure foundation to leverage IoT business opportunities.

Brochure

Hospitality Network Guide

A practical guide to optimizing your guest experience and hotel operations with an ideal network infrastructure

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Hospitality news from ALE

Customer Service

Remarkable customer service starts with the right people answering the phone, quickly.

Mobility

Evolutions in mobility and the IoT are directly impacting network infrastructure, driving enterprises to fundamentally reconsider their technology choices.

LBS for Hospitality

Personalize and gain insight into your guest experience with comprehensive indoor location services like wayfinding, location-based notifications and analytics.

Unified Communications (UC)

Imagine a single communications environment where everything connects. Enjoy faster responses, greater efficiency and a personalized experience.

Digital Transformation

Are you ready to bridge the digital gap between your customers, partners and employees?

Unified Access

A seamless experience for users on any device, anywhere. Unify your networks and make it simple for IT to manage and secure access.

New Business Models

From subscription models and big data to the cloud and IoT… The tech world’s changing fast, and the opportunities for growth are immense.

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