2017-01-31

ALE Customer Service is named amongst operational best practices, while Support Staff Excellence honorees are recognized.

ALE, operating under the Alcatel-Lucent Enterprise brand, today announced it has been recognized by the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, for excellence in support services for a third year in a row. ALE was publicly recognized for achievements and having received certification in Support Staff Excellence and Operational Best Practices.

Support Staff Excellence (SSE), offered by TSIA and delivered by Miller Heiman Group, is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people. The Certified Support Staff Excellence Center designation leverages performance metrics that ensure the entire service organization’s staff internalizes key elements of the training program and can improve their interactions with customers on a sustained level.

ALE achieved Certified Support Staff Excellence Center status for 2016 by demonstrating ongoing delivery of high quality customer service. The company’s efforts to reduce recurring ticket incidents, and fully complete ticket closure on customer cases improved customer satisfaction across four regions and global support centers. The certification is valid for three years. 

“We’re honored to publicly recognize and congratulate these leading organizations at TSW for their outstanding achievements this year,” said Thomas Lah, executive director of TSIA. “By going through these rigorous evaluation and certification programs, these companies have proven their dedication to excellence and their unwavering commitment to their customers.”

To learn more about TSIA’s Operational Best Practices and Support Staff Excellence programs, visit the TSIA website.

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology and services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google+.


Press contact:
Trisha Bright
Vice President, Marketing, TSIA
858-674-5491
trisha.bright@tsia.com

모든 것이 적합한 방식으로 연결되면 정보, 사람, 팀, 전체 비즈니스 등이 보다 효과적으로 협업할 수 있습니다. 간단하지만 강력한 아이디어이지요. 이것이 바로 ALE의 방식입니다.

Jack Chen, CEO, ALE

About Us

알카텔 - 루슨트 엔터프라이즈 커뮤니케이션즈 소개 

ALE의 미션은 모든 것을 연결하여 고객들이 필요로 하는 맞춤형 기술 경험을 만드는 것입니다. 사무실에서나 클라우드를 통해 혹은 이 둘을 결합하여 우리는 조직 구성원들과 사업 프로세스와 고객들에게 필요한 네트워크와 커뮤니케이션을 제공합니다. 

혁신과 고객의 성공에 대한 헌신을 바탕으로 ALE는 전세계 830,000명 이상의 고객들에게 기업 네트워크, 커뮤니케이션, 서비스를 제공하는 필수적인 기업이 되었습니다. 전세계에서 활동하며 각 지역에 초점을 맞추어 2,200명이 넘는 직원들과 2,900명 이상의 파트너들이 50여개 국에서 ALE 브랜드를 걸고 일하고 있습니다.