Our hardware support services provide technical assistance with your devices, plus an evolution pathway to ensure optimal efficiency and performance.
Once you've selected our products, we want to keep your communications ecosystem performing as well as it did the day you installed it - from now into the future. Alcatel-Lucent Communications Hardware Support Services come in different packages that include parts repair, replacement and exchange - and that's not all.
Technical assistance and hardware maintenance ensure your system runs to the highest standards and with optimal efficiency. Strict service level agreements (SLAs) establish an excellent level of service from ALE's response team.
Allows added value services to adapt continuously to market requirements (repair price optimization, 'Certified Repair' new life for old products...).