Remarkable customer service starts with the right people answering the phone, quickly.
Whenever your customers engage with your service center, the outcome, convenience and speed of resolution become the measurements of your brand. There's a lot at stake.
So customer service providers need technology that can handle queries at all stages of the buying cycle, cope with case management and track issue resolution to prove ROI. Whether you're an SMB or a multinational, your contact center solution must be affordable, reliable, easy to use and set up. That's where we can help.
- A built-in contact center: Thanks to strong integration with your comms infrastructure, our contact center options provide maximum uptime at minimum cost.
- Speed: Our intuitive systems mean you can onboard new agents fast, minimize training time, and adapt call distribution trees in real time.
- Simplicity: Got more tools than your agents can handle? Our solutions make it simple. See a unified global dashboard of multi-channel interactions and transaction data, fed right from your CRM tools. Quantify your ROI based on tight integration with your business applications.
- Scalability: “Right-size” your customer service operations promptly to meet demand. Our customer service solution models range from modular premise-based solutions to cloud-based, and CAPEX to pay-per-use.
OpenTouch Customer Service
A comprehensive, modular application for multimedia contact center management.
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Visual Automated Attendant
In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
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OmniPCX RECORD Suite
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
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OmniTouch 4625 Interactive Voice Response
Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
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OmniTouch Contact Center Standard Edition
A scalable and reliable contact center solution for up to 7,000 agents.
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Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
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OmniTouch Contact Center Standard Edition
A scalable and reliable contact center solution for up to 7,000 agents.
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