Remarkable customer service starts with the right people answering the phone, quickly.

Whenever your customers engage with your service center, the outcome, convenience and speed of resolution become the measurements of your brand. There's a lot at stake.

So customer service providers need technology that can handle queries at all stages of the buying cycle, cope with case management and track issue resolution to prove ROI. Whether you're an SMB or a multinational, your contact center solution must be affordable, reliable, easy to use and set up. That's where we can help.

A standard voice-centric contact center approach simply can't cope with the challenges of communication innovation, nor enable you to offer a world-class customer experience. Refreshing your contact center capabilities allows you to meet the demands of today's customers.

Craig Walker, Director, Product Marketing, ALE

Our Customer Service solutions help you:

  • Build a reliable, cost-effective contact center solution leveraging your phone system
  • Integrate omnichannel interactions while maximizing uptime and reliability
  • Run CRM, chat, web and outbound campaigns

Powering contact center operations worldwide
Here's why businesses choose our customer service solutions

  • A built-in contact center: Thanks to strong integration with your comms infrastructure, our contact center options provide maximum uptime at minimum cost.
  • Speed: Our intuitive systems mean you can onboard new agents fast, minimize training time, and adapt call distribution trees in real time.
  • Simplicity: Got more tools than your agents can handle? Our solutions make it simple. See a unified global dashboard of multi-channel interactions and transaction data, fed right from your CRM tools. Quantify your ROI based on tight integration with your business applications.
  • Scalability: “Right-size” your customer service operations promptly to meet demand. Our customer service solution models range from modular premise-based solutions to cloud-based, and CAPEX to pay-per-use.
Equip your business with the tools for success
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Latest Customer Service news from ALE
2016-01-27

ALE demos solutions at Call Center World

ALE continues innovation for customer service contact center technology demonstrating latest workflow technology and more at Call Center World.