Digital Transformation is about using technology to improve the connected customer experience, increase employee efficiency and accelerate decision making.

When you transform your business in this way, you’ll experience collaboration like never before. Simpler, more agile operations and innovation, everywhere. And at the same time, you’ll dramatically improve the bottom line through more cost-effective purchase models and increased profitability.

Download the free ebook

ALE: Where everything connects

Discover our 2017 Survey of IT Decision Makers
Digital transformation starts with a strategy

First, you need a clearly defined strategy to leverage the opportunities that new technology presents. As you build your roadmap, you’ll involve a variety of stakeholders to take their objectives into account.

When surveyed about the importance of digitization to their organization, end-users at enterprises in this MIT Sloan study listed strategic goals in the following five areas:

  • Improving the customer experience
  • Increasing employee efficiency
  • Encouraging innovation
  • Accelerating decision making
  • Transforming the business

What are the greatest benefits that a new digital strategy could deliver to your business – and your users?

New sources of revenue can be enabled by digital business

Providers are looking to the IoT as a source of rich data that can be used to create a richer communications experience. Examples are just beginning to emerge, and the possibilities are endless.

Wainhouse Research

4 steps to developing a digital transformation strategy

3. Roll out new business models

Products no longer come in boxes that you need to store on-site. There are new business models in town: “Freemium” software and on-demand services such as network as a service, Communications Platforms as a service (CPaaS) or Unified Communications as a service (UCaaS).

It’s not surprising: these models are cheaper, more flexible and simpler to manage than traditional systems. Sure, they won’t work for everyone, but there’s no denying the freemium and on-demand business model is gaining traction.

Today, we're experiencing a change in habits, a transformation in contractual relations and the end of PSTN. Thanks to ALE, we are supporting our clients in their digital transformation.

Edouard Gosselin, Managing Director, Quonex


You might also be interested in...