Open a Service Request, download a software or navigate through the technical documentation or the knowledge database...

Software Download

Access to latest releases for all SDKs, Systems and Products software from all ALE Business Units.

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Technical Documentation

Repository of technical documentation for Alcatel-Lucent Enterprise products that helps them understand Alcatel-Lucent Enterprise technologies.

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Technical Knowledge Center

The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting...

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Development Assistance

You are developer and want to enhance the Alcatel-Lucent Enterprise Ecosystem, but need help. Open a service request.

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Customer Service Request



The Service Request Management team may also be contacted by email, by fax or by phone 24/7.

  • For Europe dial +800-00200100
  • For other countries:
    • For a support in English dial + 1 650 385 2193
    • For a support in French dial + 1 650 385 2196
    • For a support in German dial + 1 650 385 2197
    • For a support in Spanish dial + 1 650 385 2198