Open a Service Request, download a software or navigate through the technical documentation or the knowledge database...

Software Download

Access to latest releases for all SDKs, Systems and Products software from all ALE Business Units.

trends internet of things iot 480x480
  • Support Services

  • Resources

Technical Documentation

Repository of technical documentation for Alcatel-Lucent Enterprise products that helps them understand Alcatel-Lucent Enterprise technologies.

Product page call-out 1324x662
  • Support Services

  • Reference

Technical Knowledge Center

The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting...

Knowledge Hub for customers Home Page Callout Image 800x400
  • Support Services

  • Reference

Development Assistance

You are developer and want to enhance the Alcatel-Lucent Enterprise Ecosystem, but need help. Open a service request.

Unified communications callout 1324x662
  • Partner

  • Application Partner

Customer Service Request

The Service Request Management team may also be contacted by email, by fax or by phone 24/7.

  • For Europe dial +800-00200100
  • For other countries:
    • For a support in English dial + 1 650 385 2193
    • For a support in French dial + 1 650 385 2196
    • For a support in German dial + 1 650 385 2197
    • For a support in Spanish dial + 1 650 385 2198