Evolve your enterprise in any direction you choose, with full-featured applications that turn communications into a truly collaborative experience.
UC Applications
OpenTouch Conversation
Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app.
UC Applications
OpenTouch Fax Center
A scalable, full software Fax over IP (FoIP) application, this is a streamlined, economical software solution to the 'fax problem' in IP networks.
UC Applications
OpenTouch Message Center
Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.
UC Applications
PIMphony
This productivity-boosting application brings you powerful features to help speed up your daily telephony tasks.
UC Applications
Rainbow Connectors and Apps
Alcatel-Lucent Enterprise Rainbow™ provides through a set of connectors and applications a complete solution
UC Applications
Smart Guest Applications
Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.
Attendants
4059 Extended Edition Attendant Console
Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
Attendants
Dispatch Console
Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console
Attendants
Greetings for SMB
Customer welcome, call routing and automated attendant features for small to medium-sized businesses.
Attendants
Visual Automated Attendant
Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
Contact Center
OmniPCX RECORD Suite
Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
Contact Center
OmniTouch 4625 Interactive Voice Response
Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
Contact Center
OmniTouch Contact Center Standard Edition
A scalable and reliable contact center solution for up to 7,000 agents.
Contact Center
OpenTouch Customer Service
A comprehensive, modular application for multimedia contact center management.
Contact Center
Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
Notification
Alarm Notification - IQ Messenger
Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform.
Notification
Emergency Notification Server
Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.
Notification
Visual Notification Assistant
Improve notifications with a simple, flexible, easy-to-install and intuitive system connected to your Alcatel-Lucent OmniPCX Enterprise.
Softphones
IP Desktop Softphone
An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.