Contact center & ecosystems integration

Evolve your enterprise in any direction you choose, with full-featured applications that turn communications into a truly collaborative experience.

Contact Center and Attendants

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console

IP Desktop Softphone An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.

OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

OmniTouch Contact Center A scalable and reliable contact center solution for up to 7,000 agents.

OmniTouch 4625 Interactive Voice Response Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.

OpenTouch Message Center Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.

Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring.

Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.

ALE Connect Streamline operations and delight your customers with a complete omnichannel contact center solution that offers email, live chat, social media, phone calls and simplified management.

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises. Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console IP Desktop Softphone An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop. OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. OmniTouch Contact Center A scalable and reliable contact center solution for up to 7,000 agents. OmniTouch 4625 Interactive Voice Response Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations. OpenTouch Message Center Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks. Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers. ALE Connect Streamline operations and delight your customers with a complete omnichannel contact center solution that offers email, live chat, social media, phone calls and simplified management.

Ecosystems Integration

Alarm Notification Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform.

Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Emergency Notification Server Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.

IoT Hub Use IoT and connected objects intelligence to take immediate and coordinated action

Microsoft Teams integration Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions

OmniPCX Open Gateway Easily integrate business communications into your applications or processes.

Rainbow - Developers Rainbow offers developers a library of connectors to objects, processes, and applications to customize interactions while providing relevant information.

Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.

Wireless Intercom The Alcatel-Lucent DECT Intercom wireless indoor call box provides exceptional service to customers when they visit your offices, shops, and warehouses, with instant customer service.

Alarm Notification Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform. Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector. Emergency Notification Server Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety. IoT Hub Use IoT and connected objects intelligence to take immediate and coordinated action Microsoft Teams integration Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions OmniPCX Open Gateway Easily integrate business communications into your applications or processes. Rainbow - Developers Rainbow offers developers a library of connectors to objects, processes, and applications to customize interactions while providing relevant information. Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries. Wireless Intercom The Alcatel-Lucent DECT Intercom wireless indoor call box provides exceptional service to customers when they visit your offices, shops, and warehouses, with instant customer service.