Return to Factory (RTF): Replacement parts are sent back 10 working days* after reception of defective parts in our logistics hub*.
Advanced Replacement (AVR): Replacement parts are sent within one working day* after the order has been registered or the eService Request has been received at the Alcatel-Lucent Support Center. Defective parts must be sent back within 25 days.
Hardware Premier Service (HPS): Consistent and full support coverage throughout the lifecycle of solutions (systems and phones).
Economical Grouping Repairs (EGR): Group the repair of your defective sets for better value.
Economical Grouping Move (EGM): Exchange your defective parts for new generation ones.
*Excluding transport time