Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

Once you've selected our products, we want to keep your communications ecosystem performing as well as it did the day you installed it - from now into the future. Alcatel-Lucent Communications Software Support Services come in different packages that include essential software maintenance as well as proactive software upgrades.

Technical assistance, security and application upgrades ensure your system runs to the highest standards and with optimal efficiency. Strict service level agreements (SLAs) establish an excellent level of service from ALE's response team, delivered anytime, anywhere.


  • Get technical support whenever you need it
  • Maintain and upgrade your software on a subscription basis
  • Access documentation, release notes and help online



  • Technical assistance 24x7 online, via phone, email or fax (in English)
  • Problem diagnosis and software updates (dynamic patches & maintenance releases)
  • Documentation and release notes
  • Access to the ALE Online Technical Resource Center

Software Assurance for OXO Connect (for SMB):

  • Support coverage during the release lifecyle

SPS/ SES (for NA):

  • Free and unlimited access to release evolutions (minor and major)
  • Support coverage during the whole contract validity period (see documentation for details on SLAs)
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