22-май-2019

Take services for persons with reduced mobility (PRM) to the next level with Rainbow CPaaS and LBS.

Take services for persons with reduced mobility (PRM) to the next level with Rainbow CPaaS and LBS. Everyone should be able to travel by air, no matter what physical challenges they may have. That is a fundamental right for any passenger.

PRM regulations

More and more airlines and airports must follow regulations regarding persons with reduced mobility. These services for people with disabilities are meant to provide passengers a comfortable and worry-free experience, helping them to avoid flight delays while reducing additional costs for airlines generated by the inefficiency of the service.

There are international regulations that are intended to reinforce the PRM passengers’ rights in all forms of transport. For example, the European rule EC N° 1107/2006 and the American DOT rule title 14 CFR part 382, state that airports are responsible for providing any required assistance, free of charge, to PRM passengers from the time they enter the airport premises until they board the plane or leave the airport, to have access to air travel like anyone else.

Passenger in wheelchair in airport for blog post

PRM service delivery

The process behind PRM service delivery is complex as it involves several stakeholders such as the airlines, airport operator, service provider, disability rights organizations and the PRM passenger.

Efficient PRM services are key for ensuring flights leave on time and that passengers with special needs have been served according to PRM regulations. Close collaboration between stakeholders is fundamental for providing successful PRM services.

The PRM service faces a lot of challenges including on-time delivery, quality of service, unpredictable schedule changes and qualification of the passenger’s requested assistance to determine the type of assistance required. The PRM service is quite important because the plane’s turn-around time depends on the efficiency of the service, and the plane cannot be cleaned, loaded, or new passengers boarded until the PRM passengers have disembarked. As a result, the plane’s daily planned schedule will be at risk, impacting the airport and the airline’s global schedule.

PRM numbers are increasing

In 2016, Heathrow airport reported that approximately 1.2 million PRM passengers traveled through the hub. In fact, the number of PRM passengers has grown significantly higher than the overall passenger growth. For example, while European airports have registered a 3% annual passenger growth, the PRM growth is around 10 to 15% (International Airport Review, May 25, 2017).

Airports and service providers need to be ready to meet this growth with sufficient qualified staff and implement measures to improve their PRM services, such as enhancing the coordination and collaboration with airlines to enrich the experience of PRM passengers.

Innovative technology improving PRM services

Visionary airports and service providers are facing those challenges by embracing new technologies that optimize and provide better quality service, thereby reducing the wait time for PRM passengers and assuring on-time boarding and flight departures for airlines. The innovative technology is intended to improve the operation efficiencies of the PRM service process by providing fluid work flow between the control center and PRM agents, and at the same time enhance the assistance for disabled people by improving the booking assistance process. Then, when at the airport improved asset location, service access, better guidance, and real-time interaction with the service provider.

Alcatel-Lucent Enterprise (ALE) provides two technology pillars to enable real-time multi-channel collaboration through a CPaaS solution and location-based services to improve the PRM service. Those solutions are integrated as a complementary element of the whole PRM service.

ALE enhances PRM services with CPaaS

The first ALE solution, Alcatel-Lucent Rainbow™ CPaaS, integrates with the business environment to provide communication services such as chat, file sharing, voice and video over any device to enrich the PRM agent applications. Rainbow also leverages artificial intelligence (AI), chatbots, system databases and analytics to automate and simplify operational processes and create new services.

The Rainbow CPaaS enables the PRM process improving pre-travel activities such as qualifying the PRM passenger’s request, automating the service booking through chatbots, and offering direct communications with airlines. At the airport, it eases the collaboration between the dispatching center and the PRM agent, providing real-time information to the PRM passenger, and escalating any issues to the service provider. At the post-travel stage, it facilitates the communications between the quality management and the airport.

Indoor wayfinding and asset tracking

The second one, the Alcatel-Lucent OmniAccess® Stellar Location-based Service (LBS), provides services such as indoor location geofencing, geolocation, geo-notifications, wayfinding and asset tracking based on BLE (Bluetooth Low Energy) and Wi-Fi infrastructure.

Stellar LBS enhances the PRM service by offering passengers automatic notification when they are at the airport, self-service wheelchairs and wayfinding to their points of interest. It also helps the PRM agent in locating the PRM asset and automating milestone validations. At the same time the dispatcher’s work can be optimized by better assignment of the mission, enriching the situational awareness information.

With Rainbow CPaaS and Stellar LBS, ALE transforms the experience of PRM passengers and operational staff to something easier, handy and comfortable.

Tags - Транспорт, Rainbow, Communications Platform As A Service

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About the author

Enrique Bolivar

Solution Marketing, Transportation, ALE

Enrique, as Transportation solution marketing, is responsible for the creation of solutions, value propositions and content to address the different transportation sectors such as Railway, ATI, ITS and Ports and Logistics, supporting the global ALE sales team. He has over 15 years of experience in the telecommunication industry working on the enterprise market. Enrique was part of the International Central Presales team providing support to sales and presales teams worldwide with a strong knowledge on end-to-end solutions, network VoIP design, UCC and UCaaS solutions.

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29-май-2018
Knock knock! Who's there? A DDoS attack!

If you're in IT, or you need to be concerned about protecting your company's ability to do business 24/7, you have got to pay attention to what happened on October 21 when a distributed denial of service (DDoS) attack came knocking on Dyn's door (a domain name service provider).

17-май-2018
The Road to ITS

Building Today’s and Tomorrow’s Intelligent Transportation Systems

14-май-2018
Want happy and loyal guests? The answer's in their pocket...

Your guests want to interact with you from their smartphones, even when they're on your premises.

11-май-2018
How smart is your transit system

Read how Transit Wireless became a recipient of industry firm IDC's Smart City North America Award.

11-май-2018
Free employees from their desks in three simple steps

Being mobile is the way of the world these days – in daily life and in business. But are you letting your workers fulfil their mobile potential?

26-апр-2018
hospitality-pageheader-1200x299 Prepare your hotel's network for the mobile invasion

65% of guests use hotel Wi-Fi within 7 minutes of arriving. So how can hotels make their first experience an excellent one?

24-апр-2018
GDPR - get onboard

Time to get onboard with ALE, where privacy is designed into the product.

24-апр-2018
The roadmap to a mobile hotel

How can you put mobility at the center of hotel operations? It starts with adopting a 'mobile-first' culture: here's how

17-апр-2018
blog-pageheader-1200x299-healthcare6 Optimize the care pathway with a resilient, secure network

A hospital’s network is the foundation for the critical applications that run on it, where most of those applications are related to the hospital’s core businesses.

03-апр-2018
blog-pageheader-1200x299-healthcare5 Safety in hospitals through DXI

Enhance hospital asset and people protection through digital transformation

09-мар-2018
A Digital Transformation is in Your Future

Digital transformation through technology across industries is rapidly improving business activities, processes and capabilities benefiting everyone involved.

06-мар-2018
Something to believe in: Technology and a safe school

Technology can help build a safe school environment with IoT, sensors, connectivity.

05-мар-2018
A look into the communications (digital) transformation at SKM

SKM gains employee efficiency, accessibility with ALE communications products

13-фев-2018
5 best practices for guest Wi-Fi access

Pay attention to security, bandwidth and application visibility when rolling out a wireless network upgrade

25-янв-2018
Digital transformation: Collaboration across the blended workforce

The technology trends of today — big data, artificial intelligence, robotics, and the Internet of Things — are feeding into the fourth industrial revolution. Today, we are connected to unprecedented processing power, storage capacity, and access to knowledge.

13-дек-2017
Contemplating A New Wi-Fi Investment? Here Are the Key Technical Considerations

21 billion.That’s the number of Internet of Things (IoT) devices Gartner predicts will be in use worldwide by 2020.

28-ноя-2017
Prioritizing Wi-Fi in Enterprise Verticals

First it was bring your own device (BYOD) that left enterprises scrambling to include employees’ personal mobile phone or tablet devices on the network in a secure, efficient way. Now, it’s estimated that 3.7 million employees work from home at least half the time, creating new challenges for the enterprise network.

09-ноя-2017
Will you end up Irate or E-rate? Get smart about E-rate FY2018!

My wife once said to me, “It’s not how much money you have, its how you spend it!” That sage advice is as relevant for E-rate FY2018 as it is for running a household; understand your requirements and find the right product(s) to meet both your budget and needs. 

27-окт-2017
IoT... an 85 Euro real-life example

The Internet of Things (IoT) is everywhere.

18-окт-2017
Security Alert! Your Wi-Fi is affected by KRACK!

Serious security weakness discovered in WPA2 in the last day or two presents a serious security issue for Wi-Fi networks and the devices that use them.

14-сен-2017
Tipsheet: Achieving Success When Transitioning to the Next Great Enterprise Communications Innovation

In our blog here, we've been exploring the evolution of enterprise communications and the trends that have influenced change throughout the years.

08-сен-2017
ALE didn't WannaCry

How ALE managed the WannaCry cyber attack and our Service Desk experience using Rainbow cloud based Communication platform.

04-авг-2017
Demythologizing Cisco Part V: “Cisco Leads in Total Cost of Ownership"

Cisco often claims that it may charge a little more (a little?!) for its network switches than the competition, but when all things are considered, Cisco leads in Total Cost of Ownership (TCO).  Really?

26-июл-2017
Make Better Decisions

Tipsheet: You can make better decisions by understanding the key trends impacting enterprise communications

18-июл-2017
From the PSTN to Real-Time Communications: A Quick History of Enterprise Communications

“The fact is, enterprise communications have been in a constant state of change since the introduction of the telegraph in 1837.”

18-июл-2017
blog-pageheader-1200x299-healthcare3 Creating the Future of Healthcare Together: 2017 Hacking Health Camp

You could see, hear and feel the energy from the moment you walked into the room at the 4th Hacking Health Camp, sponsored this year by ALE.

21-мар-2017
Navigating the back roads of digital transformation: connectivity and data

A digital transformation is happening. Discover more about ALE's Connected Products and Big Data Initiative.

06-янв-2017
The Dark Side of the IoT: Potential Threats Abound

With the Internet of Things coming to every business in one way or another, it's critical that organizations brace themselves for the risks that come with an around-the-clock network of devices exchanging data. And make no mistake: The risks are numerous, and the list is getting longer all the time.

16-ноя-2016
Rugged SPB: A must have for road and rail

The OmniSwitch 6865 is the latest edition to the OmniSwitch family. And it's very special, as it's the world's only ruggedized Ethernet switch that supports Shortest Path Bridging (SPB, aka IEEE 802.1aq).

10-ноя-2016
5 key issues SMBs are grappling with

Did you know that Small and Medium Businesses (SMBs) are responsible for 2 out of every 3 jobs around the world?

01-ноя-2016
Fore! Sometimes great ideas are easier to spot than errant golf balls

Have you ever bought something expensive thinking you were going to use it a lot, but ended up only using it occasionally?

15-окт-2016
Mobility is Everything

No longer a mere component of enterprise IT strategy, mobile has become the primary driver of every IT decision made today.

14-окт-2016
Smarts to Keep up with the IoT in ITS

At the end of the original "Back to the Future" movie, Marty cautions Doc Brown that there isn’t enough road for the DeLorean time machine to achieve the necessary 88 MPH to catapult them into time travel, to which Doc responds, "Roads? Where we’re going, we don’t need roads."

23-сен-2016
Network planning can be easier you think

Abilene Christian University (ACU), is a medium-size, private, selective, residential university with an enrollment of 4,900 students and supported by 850 faculty and staff to create a dynamic and technology-rich learning environment.

11-авг-2016
Cyber security: Then comes the source code

... And it claims its share. 

08-авг-2016
DECT: a viable alternative to walkie talkies

Walkie-Talkies are a great communication tool for a variety of businesses.

02-авг-2016
Implications of new IT models

The dot-com crash brought about a lot of changes, including new ways of thinking about business technology.

20-июл-2016
How to cook up a good unified communication solution

OpenTouch Conversation tutorials made easy.

08-июл-2016
What if you only paid for the network services you actually used?

Today, companies and firms, whatever their size or business model, need to stay connected.

24-июн-2016
blog-pageheader-1200x299-healthcare6 7 recommendations to increase patient satisfaction in hospitals

New expectations from consumerism have forced healthcare providers to rethink their patient engagement strategies.

21-июн-2016
This is useful or nevertheless cool

In the business environment in which we work, aimed at companies and influenced by continuous technological developments, it has always been quite complicated to overcome certain barriers standing between what suppliers propose and what the customers finally decide to acquire.

13-июн-2016
All roads lead to hybrid! The need for dual-speed IT

If it feels like running IT for an enterprise has become a schizophrenic undertaking, there's good reason.

03-июн-2016
Demythologizing Cisco part IV: Nobody ever got fired for buying Cisco

But is this the end of the story?

05-май-2016
Be penny wise and never pound foolish again

Be penny wise and never pound foolish again!

28-апр-2016
The IoT is riding on a road near you

We have known for a century, thanks to Einstein, that "matter" is energy (or at least can be converted to energy, and vice versa).

21-апр-2016
Are you being held hostage by your network?

If you answered "no," then maybe you haven't really thought about it.

11-апр-2016
SPB: Farewell to Spanning Tree?

Shortest-path-bridging is increasingly expanding its reach beyond the data center and is providing network administrators a new alternative for service separation, while at the same time reducing or eliminating the use of spanning tree in their networks.

24-мар-2016
A cure for traditional infrastructure

Are you suffering from traditional IT infrastructure? It's a funny question, admittedly, but some of you are no doubt violently nodding your heads in agreement.

17-мар-2016
Network transformation: the trends for 2016

Transformation: that's the word I would use to describe current business technology trends.

26-фев-2016
hospitality-pageheader-1200x299 Prepare your hotel operations for mobile guests

Mobile guests are changing the experience game in hospitality.

19-фев-2016
4 steps to deliver a connected digital guest experience

Where does your guest's experience start? Online? On the phone? At the hotel door?

20-янв-2016
Implementing a lean mentality in IS/IT

A year ago I accepted a challenge to establish a new team in my IS/IT organization dedicated to defining and improving ALE business outcomes.

11-янв-2016
Enterprise social networks increase user satisfaction

A closer look at how using collaborative sites has helped ALE teams and peers to share information and foster collaboration.

11-дек-2015
My customers believe I'm a magician

A good technology can feel like magic when it improves your business.

04-дек-2015
Confessions of an open plan office worker

Why Near Field Communication (NFC) is important in the Open Workspace

13-ноя-2015
Demythologizing Cisco

I recently returned to the high technology industry after a nine year detour into the world of philanthropy.

27-окт-2015
Trust new currency

I heard something recently that made me stop and take notice.

23-окт-2015
What do 7 of the top 10 luxury hotels have in common?

Technology and travel in today's world, the two are mutually exclusive.

01-июн-2015
Aging systems: the risks and hidden costs

No one is surprised when I try to draw every last ounce of value out of an asset or application.

02-мар-2015
The curious case of the invisible deskphone

A tech executive I know was fond of saying "technology is successful when it is invisible."

08-июл-2014
3 simple questions to identify your company's communication needs

Have you ever noticed that when a salesperson wins an opportunity how eager they are to discuss how their skills and experience were critical to the win?

13-фев-2014
Who's eating Cisco's lunch? ALE is!

Today while listening to Jim Cramer talk about Cisco's results..

10-окт-2010
scs-blog-1-blog-header-950x338 CPaaS- The heart of digital transformation

Schools can use cloud-based communications to deliver true personalized digital engagement with students and faculty.

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