The Town of La Tronche turned to Alcatel-Lucent to modernize its Telephony, reduce its costs and ease the use of specific business activity softwares. A full IP solution has been chosen in order to standardize its equipment and enhance network performance.

Sébastien Astier, Telecom Manager, Ville de la Tronche

Challenges

  • IP Centralization for multi-site environment
  • Redundant core network for connecting 10G network servers and installation of switches for distribution
  • Access to the Unified Communications features: Videoconferencing, unique numbers, collaborative work on the OTBE platform 

Products & Solutions

Products

Solutions

  • Government solutions
  • Business Telephony
  • Collaboration
  • Mobile Campus
  • Data Center
  • Mobile Communications
Преимущества
  • The mini-switches are no longer needed for printers because they are connected to the PC ports 
  • The centralized management of servers reduces the cost by half for the operator, as there is only one phone subscription 
  • Operating costs have been decreased due to the passage from four to two switchboards following the introduction of softphones 
  • Employees’ productivity has been increased since the introduction of electronic directory and voicemail 
  • Customer service has also improved because there are almost no missed calls out of the 6000 incoming calls received each month

Документы
Short case study
Short case study

Ville de la Tronche Success Story (English)

This short case study describes how Ville de la Tronche acquired a centralized solution to improve its employees' productivity and customer service department.
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