The Town of La Tronche turned to Alcatel-Lucent to modernize its Telephony, reduce its costs and ease the use of specific business activity softwares. A full IP solution has been chosen in order to standardize its equipment and enhance network performance.

Sébastien Astier, Telecom Manager, Ville de la Tronche

Challenges

IP Centralization for multi-site environment
Redundant core network for connecting 10G network servers and installation of switches for distribution
Access to the Unified Communications features: Videoconferencing, unique numbers, collaborative work on the OTBE platform

Products & Solutions

Products

OmniSwitch 6250
OmniSwitch 6450
OmniSwitch 6900
OpenTouch Business Edition

Solutions

Business Telephony
Collaboration
Mobile Campus
Data Center
Mobile Communications

Преимущества

The mini-switches are no longer needed for printers because they are connected to the PC ports

The centralized management of servers reduces the cost by half for the operator, as there is only one phone subscription

Operating costs have been decreased due to the passage from four to two switchboards following the introduction of softphones

Employees’ productivity has been increased since the introduction of electronic directory and voicemail

Customer service has also improved because there are almost no missed calls out of the 6000 incoming calls received each month

Документы

Short case study

Ville de la Tronche Success Story (English)

This short case study describes how Ville de la Tronche acquired a centralized solution to improve its employees' productivity and customer service department.

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