Hospitality Solutions

Hospitality Mobility Guest Experience Efficient operations Optimized Network

Connect your guests and hotel staff, and you'll create a unique experience. The ALE technology powers immersive engagement for the hospitality industry.

Trends in the Hospitality industry

Trends in the Hospitality industry: The latest ALE survey on Digital Transformation in the hospitality industry reveals three pillars of digital transformation in hotels – mobility, digital customer experience and connectivity through Internet of Things.

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Introducing the Personalized Connected Guest Experience

To your guests, it means convenience: access to all amenities and services from their digital devices, your entertainment systems and in-room phones. An instant virtual concierge ready to assist them 24/7, no matter where they are.
To hotel staff, it means coordination of 'back of house' services that support operations, connecting staff with other staff or guests, instantly and automatically. Everything connects to a single intelligent network, where all devices are securely and automatically managed.
To management, it means agility, transformation and a growth pathway. It's the future of hospitality, and the experiences you create are leading the way.

Hospitality Videos

Hospitality Videos - Playlist

Hospitality Customers

RIU Hotels and Resorts

RIU’S Alcatel-Lucent Enterprise data centers ensure high availability and optimized performance.

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Scandic Hotel Elverum

Discover how Scandic Central Elverum's new wireless solution provides free WiFi for up to 1000 hotel guests and conference attendees.

Okada Manila Resort

Okada Manila Resort hotel wanted a converged network solution to improve guest experience and handle the devices of up to 20,000 guests at any time.

Astra Hotel

Astra Hotel Vevey enhances guest experience with first-class connectivity

Cordis Shanghai Hongqiao

Cordis Shanghai Hongqiao opened its doors on time thanks to a converged solution that is simple to manage and delivers pervasive WiFi to hotel guests.

Noorus Spa Hotel

Noorus Spa Hotel unveiled their new and improved communications system that cuts costs and increases responsiveness.

Camlux

ALE and 8 Telecom, the business partner, proposed a converged solution integrating Wi-Fi, telecommunications and data switches.

The Winery Hotel

The Winery Hotel transformed their wine-centric hospitality experience, allowing guests instant access to key hotel services direct from their mobile devices.

Locanda dell'Arte

The four-star boutique Locanda dell’Arte hotel and spa adopted a customized Wi-Fi and telephony solution proposed by ALE and Aviatel.

Winn Hotel Group

Winn Hotel Group’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.

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Сопутствующие продукты

OpenTouch Notification Service Product Photo

Alarm Notification - IQ Messenger

Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform.

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Smart Guest Applications

Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.

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OmniPCX Enterprise Communication Server

Основа корпоративной телефонной системы для успеха средних, крупных и очень крупных компаний.

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OmniAccess Stellar AP1201H

Высокопроизводительная точка доступа для помещений 802.11ac Wave 2, предназначенная для гостиничной отрасли.

OmniAccess Stellar LBS BLE Beacon. Right front view.

OmniAccess Stellar BLE Beacons

Простые в управлении Bluetooth-маячки с питанием от батареек и технологией iBeacon применяются для создания персонального пользовательского опыта на основе местоположения.

OmniAccess Stellar Location Based Services Suite

Набор услуг OmniAccess Stellar LBS предлагает три принципиально новые функции определения местоположения для расширения возможностей вашей компании, увеличения вариантов предлагаемых сервисов, получения полезных аналитических данных и принятия правильных решений.

DECT-телефоны

Обеспечение мобильности на объекте компании — доступный вариант в любых рабочих условиях.

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Настольные смартфоны

Высококачественные IP-телефоны, которые обеспечивают захватывающее HD-видео и лучшие в отрасли функции телефонии — и все это по доступной цене.

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Customization Services

Meet your business requirements with specific development and integration solutions

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OmniAccess Stellar AP1220 Series

A mid-end 802.11ac Wave 2 AP for medium and large deployments; this indoor Wi-Fi access point provides high throughput and a seamless user experience.

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Документы

Solution sheet

Converged communications for small and medium hotels

Integrated solution that helps small and medium-sized hospitality businesses offer a full communication and connectivity service to their guests and employees.

eBook

Going mobile: your guest's heart is digital

eBook detailing different strategies available for hoteliers to enable a mobile-friendly hotel.

Tech brief

Hardworking Wi-Fi at the heart of your hotel

Alcatel-Lucent OmniAccess Stellar WLAN solution for hospitality.

Infographic

Alcatel-Lucent Enterprise Survey 2017

ALE surveyed IT decision makers in the Education, Healthcare, Hospitality & Cruise, and Transportation sectors. Read the findings.

Datasheet

Smart Guest Applications

Hospitality applications pack for smart room phones

Solution sheet

Hospitality in a digital world

How to become a mobile hotel with stellar Wi-Fi services.

Datasheet

OmniAccess 203H Hospitality Access Point

Cost-effective 802.1ac access point for branch offices and hospitality environments.

Infographic

Want happy guests? The answer is in their pockets

An infographic detailing mobile guest services all along their journey on hotel properties.

Brochure

Hospitality Network Guide

A practical guide to optimizing your guest experience and hotel operations with an ideal network infrastructure

Solution Guide

Hospitality Networking Solution Guide

The purpose of this solution guide is to present the requirements and considerations relevant to the hospitality vertical along with design options and ALE fea…

Datasheet

Mobile Guest Softphone

Hospitality applications pack for smart room phones

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LBS for Hospitality

Personalize and gain insight into your guest experience with comprehensive indoor location services like wayfinding, location-based notifications and analytics.

New Business Models

From subscription models and big data to the cloud and IoT… The tech world’s changing fast, and the opportunities for growth are immense.

Unified Access

A seamless experience for users on any device, anywhere. Unify your networks and make it simple for IT to manage and secure access.

Unified Communications (UC)

Imagine a single communications environment where everything connects. Enjoy faster responses, greater efficiency and a personalized experience.

Rainbow for Industries

We make everything connect by delivering purpose-built technology for your industry.

Digital Transformation

Are you ready to bridge the digital gap between your customers, partners and employees?

Customer Service

Remarkable customer service starts with the right people answering the phone, quickly.

Trends in the Hospitality industry

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