Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.

Whatever your role and whatever size company you're in, we offer training to help you understand and use our products and services. This can be held by self-study online, remotely with virtual learning, on-site at your premises, or at one of our global training centers. Thanks to our global network of Authorized Training Partners, we can train your staff in their native language anywhere in the world.

We also award certification to partners and engineers who demonstrate the skills and technical knowledge required to sell, design and install solutions based on Alcatel-Lucent Enterprise products in Communications, Network, Verticals and the Cloud. Competencies are assessed and validated through a certification program with diplomas from standard to advanced levels.

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Access for Customers Access for Partners

  • Get access to the Knowledge Hub: a personalized learning platform
  • Blended Learning solution: eBooks, virtual learning, forums, online materials and classroom learning
  • eBook offers multi-device, multi-OS learning material with second license free of charge
  • Embedded training videos


Available Models


  • ACSR (Alcatel-Lucent Enterprise Certified Sales Representative): For sales representatives who sell Alcatel-Lucent Enterprise products and solutions (Advanced level).


  • AQPS (Alcatel-Lucent Enterprise Qualified Presales): For systems engineers who design stand-alone projects (Standard level).
  • ACPS (Alcatel-Lucent Enterprise Certified Presales): For systems engineers who design large/complex networking projects (Advanced level).


  • ACFE (Alcatel-Lucent Enterprise Certified Field Expert): For field engineers in charge of advanced configurations, installation and service support (Standard level).
  • ACSE (Alcatel-Lucent Enterprise Certified System Expert): For expert engineers in charge of complex configurations, installation and remote service support (Advanced level).
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