Support Services | Alcatel-Lucent Enterprise

Industries
- Education
  - Education Solutions
    - Where education connects with technology that works
      
      We help educators connect, delivering the technology that enables secure, reliable collaboration between your faculty and students.
  - Continuity of Learning
    - Education Continuity
      
      Continuity of learning is important. A safe and robust platform lets you deliver remote education capabilities when the campus is closed.
  - Intelligent Campus
    - Intelligent Campus
      
      Empower learning with Digital Transformation for education.
  - University Partnership Program
    - University Partnership Program
      
      A school partnership program enables collaboration with industry experts, to gain new perspectives and create new opportunities and innovative solutions.
- Healthcare
  - Healthcare Solutions
    - Healthcare solutions for a connected experience
      
      ALE’s healthcare solutions connect patients, staff, devices, processes and facilities, so everyone communicates efficiently and securely.
  - Healthcare Continuity
    - Healthcare Continuity
      
      Create the foundation for healthcare continuity in the current health crisis with an efficient and secure communications solution.
- Hospitality
  - Connecting guests and staff for extraordinary experiences
    
    We help you connect with your guests by delivering technology that drives immersive, real-time engagement.
- Government
  - Government Solutions
    - Preparing cities and citizens for a connected future
      
      We help government connect communities by delivering technology that works. For your people, your public, and your organization.
  - Government Continuity
    - Government Continuity
      
      Enable government continuity with efficient, secure and remote communications. Keep public services available when they are most needed.
- Transportation
  - Transportation solutions
    - Transportation solutions
      
      We help you connect transport systems with technology that works; for your people, your passengers, and your services.
  - Transportation Continuity
    - Transportation Continuity
      
      Accelerate transport operators’ digitalization and maintain service continuity with ubiquitous connectivity and reliable communications platforms
Products & Solutions
- Solutions
  - Business Continuity
    - Business Continuity
      
      Achieve business continuity today and build your future with proven, efficient and secure communications, networking and cloud solutions.
      
      Desktop Softphone >
      Online Collaboration Tools >
      Secure Remote Access >
      Return to Business >
  - CPaaS
    - Communications Platform as a Service - CPaaS
      
      CPaaS bridges communications between humans, objects and processes, enabling faster, easier, more secure digital engagement for your business.
  - Digital Age Networking
    - Digital Age Networking
      
      Digital age technologies take businesses into the new digital era with a network foundation that delivers the services needed to grow the business.
      
      Augmented Intelligence >
      Proactive Analytics >
      Service Defined Network >
      IoT Digital Business >
      IT as a Business Engine >
      Network as a Service >
  - Small and Medium Business (SMB)
    - Communication drives small businesses
      
      Our solutions for companies between 1 and 300 users are robust, user-friendly and tailor-made for your industry. Discover more on our SMB microsite.
  - View All Solutions
- Communications Products
  - Applications
    - Powerful business-grade apps
      
      Our full-featured applications transform communications into a truly collaborative experience.
      
      OpenTouch Conversation >
      OpenTouch Customer Service >
      IP Desktop Softphone >
      View all Applications >
  - Phones & Devices
    - Phones that put experience first
      
      Hardware you're proud of. A pleasure to use. Our handsets & accessories offer it all.
      
      Business Phones >
      Business Phones Comparison >
      DECT Handsets >
      View all Devices >
  - Platforms
    - Infrastructure you can trust
      
      Whether on your premises or in the cloud, our platforms support your business.
      
      Rainbow for Organizations of all sizes >
      OmniPCX Enterprise for Medium and Large Organizations >
      OXO Connect for Small and Medium Business >
      View all Platforms >
  - Management & Security
    - Keep your communications secure
      
      Protect and manage your voice and rich media communications platforms.
      
      OmniVista 8770 NMS >
      OpenTouch Session Border Controller >
      View all Products >
- Network Products
  - Switches
    - Make the connection
      
      Our switches keep your office, campus and data center networks connected.
      
      OmniSwitch 2220 >
      OmniSwitch 6350 >
      OmniSwitch 6450 >
      View all Switches >
  - WAN
    - Wide Area Networks
      
      Wherever your users are, our WAN products ensure high-speed, secure access across a distributed user base.
      
      OmniAccess Compact ESR >
      OmniAccess Ruggedized ESR >
      View all Routers >
  - WLAN
    - Wireless Local Area Networks
      
      Indoor and outdoor access points including Wi-Fi 6 (802.11ax) and Wi-Fi 5 (802.11ac) technologies support versatile deployments in any size network.
      
      Stellar 802.11ax Wi-Fi 6>
      Stellar 802.11ac Wi-Fi 5>
      Controller-based WLAN>
      View all WLAN products >
  - Management & Security
    - Protection at the highest level
      
      Monitor, maintain and secure your network to reduce risk and protect your infrastructure investments.
      
      OmniVista Cirrus >
      OmniVista 2500 NMS >
      ProActive Lifecycle Management >
      View all Products >
  - Location Services
    - Location awareness on your premises
      
      Location services enable you to make smart connections for a smart business. Increase business intelligence by connecting the physical with the digital using our OmniAccess Stellar location services.
      
      OmniAccess Asset Tracking >
      OmniAccess Location-based Services >
- Services
  - Education Services
    - Educated users are confident users
      
      Get ALE-certified, or train your end users with our online courses or expert tutors worldwide to increase satisfaction and reduce support requests.
  - Managed Services
    - Save time by outsourcing IT operations
      
      Explore our stress-free managed services options: outsource the management of your communications or network infrastructure.
  - Professional Services
    - We make integration simple
      
      Ready to deploy an ALE product or solution? Get all the guidance you need to design, plan and integrate it successfully from our professional services teams.
  - Support Services
    - Ultimate peace of mind and business continuity
      
      A range of support packages you can rely on: at your side to assist you whenever you need help with ALE products or solutions.
  - Customization Services
    - Specific developments to meet your needs
      
      Meet your business requirements with specific development and integration solutions.
Trends
- Digital Age Networking
  - Digital Age Networking
    
    Digital age technologies take businesses into the new digital era with a network foundation that delivers the services needed to grow the business.
- Cognitive Communication
  - A new human-centric experience
    
    Discover how cognitive communications enhances user experiences and improves productivity and collaboration capabilities.
- Digital Transformation
  - Digital Collaboration
    - The untapped potential of enterprise communications
      
      Online tools can help users work together – but only if the tools themselves work. Our research suggests B2B collaboration has a long way to go.
  - Digital Experience
    - Digital Experience
      
      Delivering a superior customer experience starts with streamlining how employees are organized and how they handle customer inquiries. How can you start to transform your customer experience?
- Internet of Things
  - Connected devices, all around us
    
    IoT is coming, and bringing a Tsunami of data with it. If your infrastructure isn't ready to keep up with fast-changing requirements, you'll find yourself falling behind your competition.
- Mobile Communications
  - Preparing for tomorrow’s mobile opportunities
    
    Evolutions in mobility and the IoT are directly impacting network infrastructure, driving enterprises to fundamentally reconsider their technology choices.
- Security
  - Security
    
    Security's always been a tricky topic, but in the IoT age, the challenge of protecting your data and assets has never been greater.
Company
- About Us
  - About Alcatel-Lucent Enterprise
    
    We make everything connect by delivering technology that works, for you.
- Blog
  - English Posts
    - Read our posts
      
      Industry-leading thinkers, speakers, guest writers and Alcatel-Lucent Enterprise experts share their insights.
- Customers
  - Case Studies
    
    Read and watch testimonials from some of the 830,000 customers around the world who choose us to help them communicate better.
- Events and Webinars
  - Where to meet us
    
    Find out where we'll be exhibiting at events, speaking or participating in panel discussions.
- News
  - What's new at ALE?
    
    View all our press releases and media announcements in our Newsroom.
- Analyst Perspectives
  - Insight, analysis and assessments
    
    Read the third party reports that matter - straight from leading industry analysts and independent consulting firms.
Partners
- Business Partners
  - Become a Partner
    - Join the ALE family
      
      Interested in joining our network of solutions and applications experts? Become a reseller and revolutionize IP communications for companies in your region.
  - Find a Partner
    - Start building your future with us
      
      Locate your nearest Business Partner for Alcatel-Lucent Enterprise products, services, best-in-class consulting and support - anywhere in the world.
  - Partner Resources
    - Supporting our Business Partners online
      
      A rich list of online resources to help ALE resellers worldwide: news, training, demo, documentation and education links.
- Developer and Solution Partners
  - Build ALE ecosystem
    
    Leverage Alcatel-Lucent Enterprise’s (ALE) innovation and expertise to build a solid foundation based on trust and experience.

A range of support packages you can rely on: at your side to assist you whenever you need help with ALE products or solutions.

Support Services

Communications Hardware Support Services

Our hardware support services provide technical assistance with your devices, plus an evolution pathway to ensure optimal efficiency and performance.

Support Services

Communications Software Support Services

Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

Support Services

Network Hardware Support Services

Get more from your network hardware investment with expert support: our hardware support services offer anytime assistance, replacement options and more.

Support Services

Network Software Support Services

Get the most out of your network software investment with expert support. Choose our support services for anytime technical assistance, updates and much more.

We'd love to hear from you. Submit an inquiry, find your nearest Business Partner or chat with us online.

Preference Center