Manage customer interactions anywhere for business continuity all the time
Work-from-home and hybrid working are becoming the norm for employees in contact with customers. Ensuring the continuity of calls from home is critical for an excellent customer experience.
Your remote or office workers can enjoy the full range of customer welcome and contact centre features from OmniPCX Enterprise by using their phones and IP Desktop Softphone software on their PC or MAC. Employees work better together, despite the distance, with the Rainbow collaboration features.
Facilitate contact by automating your customer welcome
Automate your customer welcome service so that experts have more time for quality customer interactions.
Visual Automated Attendant is a centralized application that routes calls through interactive menus without the intervention of a receptionist. In addition, this application automatically responds to your customers' most frequent requests using voice recognition and synthesis as well as by querying your databases.
Employees update interactive menus and voice guides without IT department intervention providing your customers access to recent and relevant information. The application is "multi-tenant" meaning the management of menus and voice guides is delegated to users by department without impacting the call routing of other departments.
Minimise customer wait times to improve customer loyalty
Making your organisation easy and quick to reach improves customer satisfaction and creates long-lasting business interactions.
Minimize customer wait times with OmniTouch Contact Center Standard Edition contact centre software. Call routing and queuing strategies can always be easily modified by supervisors from a patented graphical interface to ensure fast connection.
Working together to respond quickly and accurately to all requests
Despite the distance, your employees work together to provide quick responses to customer requests.
Improve the quality of interactions by integrating Rainbow into business e-service applications. First call resolution is increased from the display of customer data during the call, one-click recording of call numbers in CRM, screen sharing and chat between agents.