Comprehensive management solution, allowing monitoring and recording of calls, and an ability to leverage metrics to enable continuous operational improvements
- 国家: 美国
- 行业: 能源和公用设施
- 解决方案: 商务电话
DC Water is responsible for providing retail water and wastewater services to the District of Columbia. as well as several counties in Maryland and Virginia.
The organization operates across a service area of approximately 725 square miles. requiring over 1.300 miles of water pipes. 36.000 valves. and more than 9.000 fire hydrants.
With a staff of 1.000 and a 2011 operating budget of $400 million. it serves 2.2 million permanent residents. 16.6 million annual visitors and 700.000 people who are employed in the Nation’s capital.
- Contact center fully integrated with multi-site telephony infrastructure
- Supervisors able to perform real-time monitoring and coaching
- Utilization of proven mechanism to coordinate technology, process and people aspects of project secures successful outcome