Comprehensive management solution, allowing monitoring and recording of calls, and an ability to leverage metrics to enable continuous operational improvements

  • 国家: 美国
  • 行业: 能源和公用设施
  • 解决方案: 商务电话

DC Water is responsible for providing retail water and wastewater services to the District of Columbia. as well as several counties in Maryland and Virginia.
The organization operates across a service area of approximately 725 square miles. requiring over 1.300 miles of water pipes. 36.000 valves. and more than 9.000 fire hydrants.
With a staff of 1.000 and a 2011 operating budget of $400 million. it serves 2.2 million permanent residents. 16.6 million annual visitors and 700.000 people who are employed in the Nation’s capital.


Jani Kotoaro, 律师


  • Improve mechanism to communicate and do business with customers
  • Need for flawless execution because of project’s high-visibility in community
  • Give contact center supervisors better tools to manage operations 

产品 & 解决方案


  • OmniPCX RECORD Suite
  • OmpniPCX Enterprise Communication Server


  • Business Telephony
  • Contact center fully integrated with multi-site telephony infrastructure
  • Supervisors able to perform real-time monitoring and coaching
  • Utilization of proven mechanism to coordinate technology, process and people aspects of project secures successful outcome