2020/8/25

Cloud-based communication platform RainbowTM from Alcatel-Lucent Enterprise, supports  the city of Herrenberg in its digital transformation.

Alcatel-Lucent Enterprise optimises Stadt Herrenberg’s internal communications and citizen services with cloud-based communication platform Rainbow

August 25, 2020Rainbow™, the Alcatel-Lucent Enterprise cloud-based communication platform, supports the city of Herrenberg in its digital transformation. ALE is a leading provider of communications, networking and cloud solutions tailored to customers’ industries.

The innovative city administration of Stadt Herrenberg in southern Germany wanted to simplify the daily work of its 350 employees with modern collaboration services such as chat, video conferencing, presence information, screen and file sharing.

An important aspect was the ability to include citizen access as required and without great effort, thus continuously enhancing the city administration's digital services while providing simple, straightforward communications with citizens.

Herrenberg implemented the Rainbow cloud service, which seamlessly expanded the existing telephony solution with comprehensive collaboration features. The user friendliness, fast implementation and flexible pricing models helped convince the city this was the right solution for them.

Due to its intuitive interface and ease of use, Rainbow required no prior experience or training, which increased user acceptance significantly and resulted in Rainbow being used intensively from the start.

“Rainbow quickly became an integral part of our work. Internally, we do most things via chat and telephony over Rainbow, and we use video calls for our department meetings. This enabled us to work seamlessly from home during the pandemic,” says Alexander Stoll, Project Manager at the city of Herrenberg.

In addition to internal collaboration, Rainbow will also optimise Herrenberg’s communication with its citizens. From click-to-chat to video calls, the scalable cloud solution offers a comprehensive range of functions that will help the city administration to further expand its citizen services. “We want to use all of the technical and organisational opportunities available to meet the performance expectations of our citizens and to create flexibility in how our teams work,” explains Alexander Stoll.

Press contact
Alexandra Biebel 
ALE Deutschland GmbH
Phone: +49 7154 803 5205
Email: alexandra.biebel@al-enterprise.com

----
* 阿尔卡特朗讯(Alcatel-Lucent)的名称和商标均由诺基亚(Nokia)授权于ALE(Alcatel-Lucent Enterprise)使用。
“Rainbow quickly became an integral part of our work. Internally, we do most things via chat and telephony over Rainbow, and we use video calls for our department meetings. This enabled us to work seamlessly from home during the pandemic,” says Alexander Stoll, Project Manager at the city of Herrenberg.

Alexander Stoll, Project Manager at the city of Herrenberg.

关于阿尔卡特朗讯企业通信
我们是ALE,以实现万物互联为使命,以阿尔卡特朗讯企业通信为品牌,为企业客户打造定制化的技术使用体验。我们致力于依据企业的员工、 业务流程以及企业所面向的客户,为企业提供切实所需的网络和通信解决方案,并满足企业自建、 云部署或混合部署模式的各种部署需要。

凭借一直秉承的创新和客户至上的精神,ALE已经成为一家全球领先的企业网络、通信和服务提供商,业务已遍布全球的83万多家企业客户。目前,我们在全球50多个国家拥有2200多名员工以及2900多家业务合作伙伴,业务覆盖全球并聚焦本地化。