Historias de Clientes
SARP GROUPE
Remote visual assistance and collaboration reduce non-resolved interventions, optimise operations and customer service
FranceEnergy and Utilities, Energy and Utilities
Sobre el cliente
The SARP Group is specialised in the fields of sanitation, industrial maintenance and special waste collection for sustainable development.
Soluciones utilizadas
- Rainbow
- Digital Age Communications
- e-services
- Connected Solutions and Devices
We noticed that the number of unresolved interventions was divided by 3. This had a huge impact on the field teams and freed up quality time. On the first project where we used the application, we saved 5 to 6 hours of work, a significant gain.
Vea la historia
Challenges
- SARP Group needed a collaborative solution for their field operators which could help divide the number of unresolved interventions (15% of the total)
- The solution would have to meet important technical constraints so as not to affect the operators' safety during interventions as well as ergonomics and compatibility with other existing tools
- SARP was looking for a trusted partner who could provide long-term support and visibility on the functionalities over time
Results
- Remote visual assistance has reduced the number of unresolved interventions by a factor of 3 and saved 30 minutes per day per person
- Simplified visual communication and remote assistance between the operators and the back-office, allowed the operators to see what the operator sees.
- Short adoption curve (15 minutes), ease of use
- The use of images and videos has increased the resolution of interventions and disputes
Products & Solutions
Products
- Rainbow™ by Alcatel-Lucent Enterprise
- Remote Visual Assistance by Alcatel-Lucent Enterprise
Solutions
Recursos y descargas
Historias de Clientes
- ADAyuntamiento de ArroyomolinosEspañaMejor calidad de comunicación para los ciudadanos.Leer historia
- ADAyuntamiento de CunitEspañaContinuidad de la atención al ciudadano en gran escala con colaboración en vídeo, reuniones y comunicaciones unificadas con la plataforma de comunicaciones en nube Rainbow.Leer historia
- CFColegio Félix de Jesús Rougier FJR TampicoMéxicoTransformando la educación con tecnología y humanidad.Leer historia
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