Dallas International School
Dallas International School (DIS) is a pre-K through grade 12 private school with a bilingual academic program. DIS is a member of the Mission Laïque Française, a global organization that promotes French language education.
Sobre o cliente
DIS has 700 students and about 150 faculty members across 2 campuses: Churchill (pre-K through grade 4) and Waterview (grades 5 through 12).
DIS wanted a solution from a company with name brand recognition like Alcatel-Lucent Enterprise. Availability of local support was also important. ICON Voice Networks, the Alcatel-Lucent Enterprise master distributor, and Advance Integrated Networks, the local integrator, both have a presence in the area that enables DIS to quickly receive equipment and support.
Soluções utilizadas
- Connected Solutions and Devices
Reliability of communications is critical in a school environment and our existing infrastructure was failing us. The Alcatel-Lucent Enterprise solution gives us the dependability and scalability we need, while delivering great features like voicemail to email and PIMphony call management.
Challenges
- The telephony system in Waterview was no longer meeting DIS’ needs.
- Chronic issues, including handsets going offline without warning, resulted in unreliable service.
- Time-consuming manual reboots were required every month to keep the system operational.
- In addition, DIS wanted to increase safety by enabling students and staff to make emergency 911 calls without having to first dial 9 to get an external line.
- The school required a scalable solution to support the planned growth of the Waterview campus.
Results
Technical benefits
- The OmniPCX administration interface is intuitive and has greatly simplified management and maintenance.
- Adding new phones is as simple as plugging them into the network, an advantage for DIS as it continues to expand.
- The enhanced 911 feature enables DIS to geolocate emergency calls, allowing staff to respond in real time while simultaneously alerting local authorities.
Financial benefits
- The OmniPCX has drastically reduced maintenance needs.
- Reboots are no longer necessary, allowing the IT team focus on other tasks.
- The solution can be extended to the Churchill campus, capitalizing on the infrastructure that has already been purchased.
User experience benefits
- Students and staff are safer thanks to reliable in-classroom telephones and a direct external line to reach emergency services.
- Handsets also act as intercoms so announcements can be made with minimal class disruption.
Products & Solutions
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