Histórias de Clientes
SARP GROUPE
Remote visual assistance and collaboration reduce non-resolved interventions, optimise operations and customer service
FranceEnergy and Utilities, Energy and Utilities
Sobre o cliente
The SARP Group is specialised in the fields of sanitation, industrial maintenance and special waste collection for sustainable development.
Soluções utilizadas
- Rainbow
- Digital Age Communications
- e-services
- Connected Solutions and Devices
We noticed that the number of unresolved interventions was divided by 3. This had a huge impact on the field teams and freed up quality time. On the first project where we used the application, we saved 5 to 6 hours of work, a significant gain.
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Challenges
- SARP Group needed a collaborative solution for their field operators which could help divide the number of unresolved interventions (15% of the total)
- The solution would have to meet important technical constraints so as not to affect the operators' safety during interventions as well as ergonomics and compatibility with other existing tools
- SARP was looking for a trusted partner who could provide long-term support and visibility on the functionalities over time
Results
- Remote visual assistance has reduced the number of unresolved interventions by a factor of 3 and saved 30 minutes per day per person
- Simplified visual communication and remote assistance between the operators and the back-office, allowed the operators to see what the operator sees.
- Short adoption curve (15 minutes), ease of use
- The use of images and videos has increased the resolution of interventions and disputes
Products & Solutions
Products
- Rainbow™ by Alcatel-Lucent Enterprise
- Remote Visual Assistance by Alcatel-Lucent Enterprise
Solutions
Recursos e downloads
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