The Escarpment Group

The Escarpment Group was aware of ALE capability in the hospitality space and trusted the unified platform solution.

  • 国家: 澳大利亚
  • 行业: 酒店服务
  • 解决方案: 联的解决方案和设备

The Escarpment Group is a unique collection of Luxury Escapes in the World Heritage Listed Blue Mountains. It incorporates 4 luxury brands that are iconic to the Blue Mountains – Lilianfels Resort and Spa, Echoes Boutique Hotel & Restaurant, The Hydro Majestic Hotel and Parklands Country Gardens & Lodges .

Each of these established icons is steeped in history and surrounded by dramatic landscapes and breathtaking views that are unique to the Blue Mountains region.

The Escarpment Group also had a very good preexisting  relationship with Excelcom, the business partner.

The solution that Excelcom rolled out using the OmniPCX® Enterprise Communication Server at all of the 4 properties, setting up a multi-hotel platform, works very well. We have incorporated SIP for all properties with different redundancy options so that we have a robust system that can handle different outage occurrences. We have call center software for our central reservation system which has helped us capture more business and improved customer service.
Peter Redman, Chief Engineer, The Escarpment Group