通过安全而有效的方式,重塑您的宾客与员工之间的沟通和联系。ALE解决方案提供沉浸式移动化宾客体验,助力酒店业务蓬勃发展。

如今,酒店及业内人士为了业务发展势必要转型。让您的客人既能够享受近距离服务,又确保安全,还可以通过他们自己的设备即时访问所有酒店设施,并超越他们的期望。此外,您可以在任何地方通过话音将客人和员工联系起来。从现在起,优化服务,控制成本并提升业务洞察力,为将来做好准备。

我们的酒店行业解决方案为酒店、游轮和餐饮服务业创造安全而独特的移动化宾客体验。我们为服务团队提供高效的通信手段,使其更好地协作并专注于宾客。云端的一体化智能网络将实现所有设备的自动连接和统一管理,为您提供宝贵的宾客服务洞察能力。

全新的无接触式宾客体验

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创造沉浸式、有效的数字化体验

  • 在客人旅程的任何地点都能提供贴身、安全、个性化、移动化的服务体验
  • 在酒店的各个角落都打造出难忘的数字化品牌体验
  • 在高品质的沟通过程中,将数字化设施与人的服务相融合
  • 为整家酒店的所有设备和物联网设施提供高速Wi-Fi连接
  • 从云端自动且安全地接入和管理所有设备

打造个性化、无接触的数字化宾客体验

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无接触式的宾客体验能否更优越?通过客人自带或酒店提供的设备上的数字化体验,不仅能帮助您执行新的安全标准,还能帮助您了解客人在旅途中每个阶段的行为。直接与客人实现互动,并达成个性化体验。

当确保社交距离限制了客人在酒店大堂或公共空间的活动时,数字化设施可以扩展酒店的品牌体验并创造新的收入来源。客人可以通过Rainbow Guest Connect或智能宾客应用程序从任何地方享受符合其偏好的服务,并随时联系酒店服务团队,包括在客房、大堂以及酒店周围的其他空间。

酒店数字化设施包括贴身服务。高质量的语音通信服务嵌入数字化设施中,与您的客人保持身临其境的沟通。数字化技术还为您的团队提供了先进的科技手段,不仅能够预测客人的需求,还将超越期望。

数字化时代网络助力全新的宾客体验

移动设备和智能客房中的高品质宾客服务可以为酒店运营方提供一系列洞察力,从而更好的实现个性化服务并提升宾客忠诚度。这些服务都依赖于高度安全和强大的网络。

数字化时代网络确保了高水平的沟通、移动化、服务质量和数据安全。对于您的客人和您的团队来说,这些都不可或缺。数字化时代网络将为整家酒店的所有设备和物联网设施提供高速Wi-Fi连接。它将从云端自动安全地连接和管理一切设备,因此您可以优化成本并专注于您的业务。它还提供了宝贵的服务使用洞察力,帮助您不断升级您的服务,满足您未来的发展。

酒店业客户选择ALE的原因

宾客尽享个性化服务带来的体验:

  • 通过移动设备或客房设备,实现7x24电子化礼宾服务,为客人带来便利和安全
  • 强大而安全的Wi-Fi网络确保随时随地的即时连接
  • 品牌体验将在所有数字化设备上保持一致,让客人身临其境

酒店员工以更高效的方式更好地工作:

  • 客制化的协作工具和设备可以更好地协调酒店资源,让员工更好地关注客人

酒店管理方满怀信心地拥抱转型:

  • 深厚的行业专业知识为您的转型保驾护航
  • 上千家酒店项目的经验积累确保优化您的流程和成本
  • 强大的宾客洞察力将帮助您实现服务的多样化,并助力业务蓬勃发展

探索我们在世界各地的酒店业客户故事

Featured customer: Okada 马尼拉

L2 Hospitality Videos - Playlist

如今,构建融合网络是成功的关键。我们必须能够添加新的设备,启用新的功能,给客人带来新的体验,同时能够整合不同的平台。ALE在网络的各个层面提供了冗余和弹性。这对我们来说至关重要,因为它在游乐区、酒店和零售空间提供了高性能和高弹性的连接。

Dries Scott,首席技术官 Okada 马尼拉

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2020-7月-周四
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Digital hospitality solutions can enable a safe, efficient, contactless guest experience as the industry navigates the post-pandemic world.

2020-7月-周四
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Digital hospitality solutions are key to minimize face-to-face contact to deliver back-of-house services.

2020-7月-周三
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Technology can deliver a safe and secure environment for travelers, guests, and employees and help reinvigorate the hospitality industry.

2020-7月-周五
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The hospitality industry will be challenged to reinvent itself as we emerge from the global health crisis.

2020-6月-周四
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Business continuity and digital transformation are fundamental to the resurgence of the hospitality industry in this post-health crisis era.

2019-7月-周三
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Digital transformation, the digitization of professions and the on-boarding of employees are determining factors for the customer experience in the hotel industry.

2019-7月-周二
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In this blog of the Smart Hospitality Networks series, we explore the different network architectures for different hotel types

2019-7月-周二
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In this last blog of the Smart Hospitality Networks series, we explore the GPON network type and safer alternatives for hotels

2019-6月-周二
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In this third blog of the Smart Hospitality Networks series, we explore how smart rooms, room automation and IoT impact hotel networks.

2019-6月-周二
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2019-6月-周二
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In this first blog of the Smart Hospitality Networks series, we explore the latest trends in the hospitality industry and their effects on hotel networks

2019-5月-周二
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A partnership and a personalized digital solution that upgrades the guest experience and meets hotel operational needs

2019-5月-周一
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Mobility, digital guest experience, hotel Wifi, IoT connectivity and security: key pillars identified in the recent survey among international hotel operators

2018-8月-周五
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Digital engagement attracts and retains customers while providing them with the best on-line services.

2018-5月-周一
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Your guests want to interact with you from their smartphones, even when they're on your premises.

2018-5月-周五
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Being mobile is the way of the world these days – in daily life and in business. But are you letting your workers fulfil their mobile potential?

2018-4月-周四
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2018-4月-周二
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2018-3月-周五
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Digital transformation through technology across industries is rapidly improving business activities, processes and capabilities benefiting everyone involved.

2016-2月-周五
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Mobile guests are changing the experience game in hospitality.

2016-2月-周五
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2015-10月-周二
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2015-10月-周五
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