Athens Water Supply and Sewerage Company (EYDAP)

IP centralisation and a modern collaboration platform, upgrade and streamline EYDAP’s communications infrastructure.

GreeceGovernment

The Athens Water Supply and Sewerage Company (EYDAP), the largest company of its kind in Greece, serves 4.4 million customers. Its water supply network extends more than 14,000 km of water pipelines, and the sewerage network is almost 9,900 km. Founded in 1980 through the merger of the "Hellenic Water Company" and the "Greater Athens Sewerage Organisation", the company has 2400 employees and 30 offices throughout Athens and the surrounding metropolitan area.

所用解决方案

Business Continuity
Cloud Communications
Unified Communications
Digital Dividends

Our strategic goal is the digital transformation of EYDAP. That is why we chose the IP centralisation solution by Alcatel-Lucent Enterprise and its Rainbow platform.

Effie Nestorides, Executive Director of Digital Governance, EYDAP

Challenges

Since its telephony infrastructure was initially deployed in 2000, EYDAP has grown exponentially, facing many new technological demands. By 2020, EYDAP was managing a highly dispersed communications system, consisting of thirty stand-alone subsystems at an equal number of locations. As a result, and in an effort to improve the user and operator experience and to move towards digital transformation, there was a strong need to upgrade the system and simplify the architecture. The desired solution had to be flexible enough to allow easy user and application management, as well as full user-friendly access to Unified Communications services for customers and employees at any time and place. The global health crisis further highlighted the need for flexible and secure communications to ensure business continuity. IP centralisation and a modern collaboration platform proved to be the right solution for EYDAP.

Results

Technical Benefits

Few hardware components and powerful software ensures easy maintenance and ongoing updates
With the OmniVista network management, the centralised infrastructure is simple to configure, operate, and update
Increased availability, reliability, and security
Existing infrastructure is supported together with the latest trends on a single platform
The system can easily expand, on premises or in the cloud

Financial Benefits

Immediate effect on reducing maintenance costs, after much of the hardware was replaced by software
Considerable gains in space, energy, and time
Improved productivity through IP centralisation and collaboration tools

User Experience Benefits

Flexibility for operators with full access to all IP and Unified Communications features from a single interface
User-friendly access to VoIP telephony and collaboration tools such as chat, video calls, screen and file sharing at any time and from any place, for EYDAP’s employees and customers

Products & Solutions

Products

Solutions

准备成为我们的下一个成功案例？

与我们的团队讨论Alcatel-Lucent如何帮助转型您的组织。

联系我们查看所有案例

客户简介