ALE and 8 Telecom, the business partner, proposed a converged solution integrating WiFi, telecommunications and data switches.

  • País: Hong Kong
  • Setor: Hospitality
  • Soluções: Business Telephony

Camlux is the first hotel in Hong Kong's Kowloon Bay located the east of the Kowloon Peninsula and north of Hong Kong Island.


Built in a former factory, every corner of the hotel holds a hint of the building’s former glory, from the modern aesthetic of the 185 rooms to the streamlined, business oriented mindset that is applied to services.

Following two rounds of demonstrations, Camlux was convinced of solution’s simplicity as well as the benefits of having a single provider instead of three.

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Desafios

  • Precisavam de uma infraestrutura de rede de alta disponibilidade e escalabilidade, um data center ecologicamente amigável e uma arquitetura de voz de Contact Center que conectasse todos os processos de trabalho com facilidade
  • Queriam adotar uma solução de infraestrutura convergente que abrangesse uma abordagem de comunicações unificada para dados, segurança, gerenciamento de desempenho, telefonia IP, conectividade wireless de alta velocidade e atividades de contact center
  • Seu objetivo era de ser reconhecido como o provedor de serviços líder de Business Process Outsourcing (BPO) da China

Produtos & Soluções

Products

  • OmniPCX Enterprise Communication Server
  • OmniSwitch 6450 Stackable Gigabit Ethernet LAN Switch
  • OmniSwitch 6860
  • OmniAccess AP205
  • OmniAccess IAP103

Solution

  • Business Telephony
Benefícios

Technical:

  • The converged solution ensures greater reliability and responsiveness, and eliminates interoperability issues.
  • Camlux can call up to 80 rooms in one minute, a particularly useful feature for group wake-up calls.
  • LAN and WiFi are managed through a single platform, simplifying management and maintenance.
  • The equipment was installed without incident in the hotel, delivering pervasive WiFi across the property.

Financial:

  • The OmniPCX Enterprise Communication Server uses the Alcatel Hotel Link (AHL) to connect directly with the hotel Property Management System (PMS), eliminating with need for middleware and reducing cost.

User experience:

  • The solution simplified guest check-in, enabling staff to connect to deliver efficient, responsive services.
  • WiFi is a critical service in Hong Kong where guests expect to be connected at all times.
  • Thanks to the solution they are able to connect their devices in a matter of seconds.
Documentos
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