City College of San Francisco (CCSF) needed to upgrade its handsets, generate savings and increase cost transparency. Furthermore, the college was looking for a robust solution that would maximize its equipment investment, while meeting the college’s continually evolving needs.

  • País: Estados Unidos da América
  • Setor: Educação
  • Soluções: Telefonia corporativa

City College of San Francisco is the largest community college in California. Every year, it accommodates 70,000 students in its 10 facilities spread throughout the city.

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We are very satisfied with the telephony solution purchased in 2003. With the help of Morse Communications, we continue to capitalize on our initial investment and we’re starting to implement a new generation of Alcatel-Lucent Enterprise phones as well.

Tim Ryan, Technical Operations Manager, City College of San Francisco

Desafios

  • The college needed to upgrade its handsets, generate savings and increase cost transparency.

  • In 2003, CCSF initiated a tender process for the replacement of its existing Centrex-based telephony.

  • CCSF was looking for a robust solution that would maximize its equipment investment.

  • They needed a solution that would be flexible enough to meet the college’s continually evolving needs.

Produtos & Soluções

Products:

  • OmniPCX Enterprise Communication Server
  • 8 Series IP Touch Phones
  • 4059 IP Attendant Console

Solution:

  • Business Telephony
Benefícios

Technical:

  • Morse Communications accompanies CCSF in making regular software upgrades so the college can benefit from the latest features, such as conferencing.
  • After the initial telephony upgrade in 2003, CCSF is now progressively adding new Alcatel-Lucent 8 IP Touch Phones to its network, including in a number of classrooms, offering better sound quality.

Financial:

  • CCSF has moved to a more cost effective one-time charge per user financial model. 
  • The durable solution, combined with regular upgrades, has enabled CCSF to get an excellent ROI on their initial investment.

User Experience:

  • Users benefit from quality handsets that are continually upgraded to offer the best possible service.
  • Staff from the 10 different facilities can easily communicate with one another.
Documentos
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