Improve guest satisfaction with Rainbow Hospitality

Hotel operations should be frictionless, with every system working together to deliver exceptional service for staff and customers. From boutique properties to large hotel chains, hospitality teams need a secure and unified solution to boost efficiency and enhance every guest interaction.

Rainbow Hospitality™ by Alcatel-Lucent Enterprise is designed to transform your property’s communication. Fully integrated with the Rainbow platform, it connects your Property Management System (PMS), telephony and hotel systems to greatly improve guest satisfaction.

Property management integration for an elevated guest experience

Transform your hotel operations with Rainbow Hospitality, a powerful middleware solution that bridges your PMS, including OPERA Cloud and third-party platforms, with the secure, cloud-based Rainbow Hub telephony infrastructure. Unlock greater efficiency, real-time communication and a superior guest experience across your property.

An integrated hospitality solution

Rainbow Hospitality creates a unified ecosystem by connecting critical hotel management systems through the Rainbow Hub Cloud PBX—enabling voice-enabled services, call routing and room-specific communication synchronized with your PMS, call accounting system (CAS) and other systems.

Unified cloud platform

Powered by Rainbow Hub, the solution integrates PMS, CAS and other systems with cloud-based telephony to support automated wake-up calls, guest room communication and call routing.

Centralized system management

A Hospitality Management Center lets your IT and operations teams manage integrations, onboard new properties and monitor system performance from one place.

Real-time sync and automation

The Gateway Service Engine automates updates for guest profiles, room changes and call activity—keeping every touchpoint connected.

Smart access controls

Secure, role-based access keeps your systems safe and efficient. The Admin Role can perform full system configuration for IT teams while the Manager Role can access operational dashboards and guest insights for front office and service managers

Benefits at a glance

• Unified voice and property systems
• Automated guest communication
• Streamlined operations for better service delivery