Leading analyst firm Frost & Sullivan has awarded a 2017 Competitive Strategy Innovation & Leadership Best Practice Award to ALE for its Global Hybrid Unified Communications Architecture with Rainbow.
“Unlike many other providers, the company is committed to delivering the benefits of cloud services together with the best capabilities of on-premises platforms,allowing customers to avoid costly compromises and develop a communications architecture that best suits their particular needs.”
“The most compelling feature available in the Essential tier… is PBX integration and calling. By leveraging a software agent... business users are able to make and receive calls from their business extension through the Rainbow desktop and mobile clients. Frost & Sullivan research reveals that other competing cloud-based services offer similar PBX capabilities, but charge a premium for this business-critical feature.”
“ALE has paid attention to how its Rainbow services and hybrid communications architecture will impact its key stakeholders... The result is a differentiated set of features and capabilities that set Alcatel-Lucent Enterprise apart from many of its competitors in the communications market.”
“Frost & Sullivan observes how Alcatel-Lucent Enterprise has earned this reputation, with both a commitment to innovation as well as a strong focus on protecting and enhancing the communications investments that customers and partners have made in the company’s products.”
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PayTren implements Alcatel-Lucent Rainbow platform
The PayTren app is enhanced with Alcatel-Lucent Rainbow APIs, creating chats and multimedia conversations with audio and video from any device, for more customer interactions.