Digital Hybrid Workplace

Engage your employees and deliver superior customer experience with a hybrid work environment built on enterprise-grade communications

3M+

daily users on Alcatel-Lucent communications platforms

Any

device, any location, any time

100%

feature parity between office and remote

Digital Hybrid Workplace

A combination of in-office, on the go and remote, the hybrid work model has become the preferred way of working. Businesses that adapt their communications technologies to provide flexible and agile hybrid workplace solutions gain a competitive edge.

With a hybrid digital workplace, employees remain connected and empowered to deliver a best-in-class customer experience – essential for business sustainability and growth.

Key capabilities

Cloud Collaboration

Rainbow team collaboration platform delivers chat, file exchange, audio and AI video calls, screen sharing, and conferencing, keeping distributed teams connected regardless of location or device.

Smart Devices & Softphones

Digital-age desk phones and IP Desktop Softphone provide full enterprise telephony from any workspace, with intuitive interfaces designed for on-site and remote use alike.

Omnichannel Customer Service

ALE Connect CCaaS empowers remote agents with omnichannel customer service across email, chat, social media, and telephone, maintaining consistent service levels from any location.

Secure Remote Access

OmniAccess Stellar access points extend secure corporate network access to remote workers, enabling connectivity to non-cloud-based applications and databases with enterprise-grade security.