Integrate real-time communication and collaboration into your existing ecosystem with CPaaS to match your industry standards and processes.

Teamwork, communication, and collaboration are important in a modern work environment. Communications Platform as a Service (CPaaS) is a cloud technology that allows you to integrate real-time communications into your existing business applications without complex engineering, whatever your business or size.

Our CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

CPaaS Ebook

ALE CPaaS eBook
Help your customers with digital era simplicity, convenient access and personalized answers.
Download the ebook
The Solution

CPaaS solutions designed for your industry

Man on the go with smartphone web image

CPaaS technology allows you to benefit from fully integrated and customized solutions that fit your exact collaboration needs. Thanks to trusted technology partnerships, Alcatel-Lucent Enterprise has developed industry-focused solutions for Government, Healthcare, Education, Hospitality and more.

CPaaS for industries


For Government, the goal is to connect citizens, wherever they are and in the safest way. Rainbow has many certifications, including ISO27001 and HDS-certification, that enable it to host sensitive, personal data. But the app itself is secure by design with transparency in its data storage and use.

To add an extra layer of safety, government institutions can explore Rainbow Edge – a private cloud hosting solution that offers three models of hosting for your data.


For Healthcare, the goals are to protect the digital ecosystem from cyberattacks, help healthcare professionals save time and ensure facilities are safe. With the HDS-certification, Rainbow solutions are suited to work with highly sensitive health data.

In healthcare emergency care always takes priority. The Rainbow platform provides the means to prioritize audio alerts and receive receipt confirmations.


For Education, the goal is to connect students, parents, teachers, school employees and external interveners. This ensures everyone’s safety on campus and helps prevent cyberattacks.

ALE has developed an education platform that recreates the classroom environment virtually, named Rainbow Classroom. This solution is ISO27001 certified and GDPR compliant. 

Always-on protection of a campus can be achieved with Rainbow Workflow. This solution turns connected devices’ data into automatic notifications or action sets.

SaaS connectivity and technology partnerships

SaaS connectivity, connectors and technology partnerships make Rainbow a fully connected platform that fits into your existing ecosystem. Collaboration occurs on various tools today that are essential to your business. Rainbow integrates with applications, such as Microsoft Teams, G-Suite, Salesforce and ServiceNow, and with PBXs from third-parties.

Alcatel-Lucent Enterprise works with technology partners to empower the Rainbow vertical ecosystem, such as Rave Mobile Safety, Tapendium, uLetz, SARP Veolia, Bowo and more. If you are interested in working with ALE or want to know more about Rainbow possibilities, please contact us.

Customer Benefits

Here’s why customers choose ALE

  • Build your own platform or have someone else build it for you
  • Free testing before production
  • Open flexible architecture integrates with any app or system
  • Enrich apps, systems or devices with real-time collaboration capabilities
  • Customize to fit even the most specific need
  • Adapt the platform to your needs with industry-specific solutions
  • Technology partnerships open opportunities for new services and possibilities

Related Products
Find More Documents