From datasheets and setup guides to live chat and training, our practical,comprehensive assistance helps you get the most out of ALE products and services.

PSIRT Security Advisories 

Found a bug or technical vulnerability in an ALE product? Let us know. The Product Security Incident Response Team investigates technical issues impacting our products and solutions.

Rainbow Help Center

Go to this page to find answers to questions or problems you have with Rainbow. We can support you getting started, help with troubleshooting and answer many more questions.

Training and Certification

Complementing our support services, we run training courses to develop your professional knowledge. Enhance your skills by studying online or taking a course with one of our training partners.

Knowledge Hub for Partners

Your all-in-one platform for all Sales, Presales, and Postsales training. Over 23,000 users have connected since July 2015. Now with Mobile Learning for your tablet or smartphone.

Knowledge Hub for Customers

Discover our new learning portal enabling Customers to discover and request training courses profiled to their needs!

Video demonstrations

Watch videos of ALE products and solutions in action on our YouTube demo channel.

Business Portal

Access software downloads and information, or contact our Technical Advice Centers (TACs) for advice. See product information, use self-service online tools and get expert assistance if you need it.

Technical Document Library (TDL) 

Held in our Business Portal, the TDL offers sales, pre-sales, order management and post-sales resources to our partners, as well as a variety of technical resources to customers.

Technical Knowledge Center (TKC)

The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting before contacting ALE.

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