Dispatch Console
Centralized dispatch and emergency communication management
Most of businesses today must handle emergencies, either on a daily basis or in crisis situations. Businesses such as railway and airport industries, energy suppliers, fire stations, police stations, court buildings or standard welcomes now needs to support an increasing number of calls, all of that in a secured and automated way.
The Alcatel-Lucent Enterprise Dispatch Console enables the presentation and selection of calls according to business processes and priority rules based on operators’ decision.
The solution is ideally suited for control centers, as well as environments where call qualification and call selection are needed.
Key features
Multi-Call Management
Handle multiple simultaneous calls with visual call queue, priority routing, and one-click transfer for efficient dispatch operations.
Emergency Broadcasting
Mass notification and public address integration for emergency announcements across zones, buildings, or entire campuses.
Recording & Logging
Automatic call recording with timestamp and operator ID logging for compliance, training, and incident review purposes.
Integration APIs
Integration with SCADA, building management, and security systems for coordinated response to alarms and operational events.
Resources & Downloads
1 resource available
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Interested in Dispatch Console?
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