Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console
Most of businesses today must handle emergencies, either on a daily basis or in crisis situations. Businesses such as railway and airport industries, energy suppliers, fire stations, police stations, court buildings or standard welcomes now needs to support an increasing number of calls, all of that in a secured and automated way.
The Alcatel-Lucent Enterprise Dispatch Console enables the presentation and selection of calls according to business processes and priority rules based on operators’ decision.
The solution is ideally suited for control centers, as well as environments where call qualification and call selection are needed.