Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Telephone operators play a crucial role in the customer welcome experience by providing a good first impression. With hundreds of calls managed daily, efficient call handling underpins your customer relationships.

By combining a visual display of incoming calls, call status and presence information with an easy-to-use PC interface, the 4059 EE Attendant Console enables single or multi-site centralized operators to dispatch calls to the right person in a timely manner. This PC application is designed for the OmniPCX Enterprise Communication Server or OpenTouch platforms.

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Highlights

  • Manage a high volume of calls efficiently with one-touch call/transfer operations
  • View the status of all users on the network to route calls to the right people
  • See all calls on an easy-to-use, customizable PC interface

Features

  • Telephony services: call control, audio fed through the desk phone or via computer, fast transfer, speed dial, call handling via mouse or keyboard, on-demand recording
  • Directory lookup, click-to-call from directories
  • Caller/callee information, click-to-call from contact card
  • Visual supervision and presence information option
  • Mutual help with attendants using Premium DeskPhones
  • Resilience via backup and synchronization with the OmniPCX Enterprise Communication Server
  • Industry service (Hospitality, Healthcare) extensions via partners (Alcatel-Lucent Application Partner Program)

Benefits
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Models

Available models

Alcatel-Lucent 4059 Extended Edition (EE) Attendant Console

Alcatel-Lucent 4059 Attendant Console
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