4059 Extended Edition Attendant Console
Professional attendant console for enterprise receptionists and operators
Telephone operators play a crucial role in the customer welcome experience by providing a good first impression. With hundreds of calls managed daily, efficient call handling underpins your customer relationships.
By combining a visual display of incoming calls, call status and presence information with an easy-to-use PC interface, the 4059 EE Attendant Console enables single or multi-site centralized operators to dispatch calls to the right person in a timely manner. This PC application is designed for the OmniPCX Enterprise Communication Server.
Key features
Rapid Call Handling
Keyboard shortcuts, drag-and-drop transfer, and one-click operations enable operators to handle high call volumes efficiently.
Directory Integration
Real-time search across corporate LDAP directories with presence status, location, and availability for informed call routing.
BLF Monitoring
Visual busy lamp field displays the real-time phone status of hundreds of users for instant availability checking before transfer.
Queue Management
Visual queue display with priority handling, overflow alerts, and statistics for professional reception desk operations.
Resources & Downloads
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