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Help your field workers raise their first-time fix rate (FTFR) by using remote visual assistance.
Remote Visual Assistance by Alcatel-Lucent Enterprise empowers field service employees to deliver operational excellence and improve customer satisfaction.
An easy-to-use, secure, and ultra-mobile solution, Remote Visual Assistance strengthens the collaboration between teams by enabling the remote expert to see what field workers are seeing in real time.
See what field workers see - in real-time. Support them during service execution. Add remote experts simply via drag and drop or external experts via SMS.
Upload and store time stamped and localised photos and videos whilst on a site survey, or send proof-of-operation to the Rainbow cloud platform.
Use secure enterprise platform to streamline communication and collaboration across field worker teams and remote experts.
Remote visual assistance optimizes operations, lowers costs and improves time-to-resolution
Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.
Alcatel-Lucent Enterprise provides a comprehensive end-to-end service offering, to support enterprises through their digital transformation.
Customer services enhance Business Partner offerings, providing vendor engagement with flexible options to deliver a connected customer experience.
Customisation services ease your digital transformation: we can develop the specific application you need or coach your team to develop it.
Enter your contract numbers to see the status and expiration date of your software support contracts on ALE communications solutions.
Maintain your business continuity with 24/7 support services to sustain your operation and production with Alcatel-Lucent Enterprise solutions
Use IoT and connected objects intelligence to take immediate and coordinated action
Professional services provide support for your digital transformation, from project management and design, to optimal implementation.