Remote Visual Assistance
AR-powered remote expert support for field technicians and customers
Remote Visual Assistance by Alcatel-Lucent Enterprise empowers field service employees to deliver operational excellence and improve customer satisfaction.
An easy-to-use, secure, and ultra-mobile solution, Remote Visual Assistance strengthens the collaboration between teams by enabling the remote expert to see what field workers are seeing in real time.
Key features
AR Annotations
Experts draw arrows, circles, and text annotations that appear anchored in the real-world view on the remote user's screen for precise guidance.
No App Required
WebRTC-based — remote users join via a simple link in their browser, no app installation needed on the customer or technician side.
Session Recording
Record visual assistance sessions for training, compliance documentation, and knowledge base creation.
Rainbow Integration
Integrated with Rainbow platform for seamless escalation from chat or voice call to visual assistance when needed.
Resources & Downloads
1 resource available
Solutions using Remote Visual Assistance
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Interested in Remote Visual Assistance?
Talk to a specialist about deployment options, pricing, and how it fits your infrastructure.