Collect, combine and display business data or contact center statistics in real-time for operational monitoring.

As a decision-maker, you need access to timely, accurate data collected from multiple sources, including contact center organizations, customer relationship management (CRM) tools , enterprise resource planning (ERP) solutions, and network/warehouse management systems.

Collecting, centralizing and displaying data from across your organization, the Alcatel-Lucent Soft Panel Manager (SPM) provides a holistic view of what's going on at any given time. Through integration with third party and industry-specific solutions, it displays a detailed summary of your current and historical data on wallboards, mobile devices, computer or television screens.

Highlights

  • Display statistics, calculated data and business data from a variety of sources on multiple devices
  • Make informed, data-driven decisions based on intelligence
  • Broadcast messages to alert users of weaknesses, news or targets

Features

  • Diverse and flexible display formats: text area, pie charts, graphs, charts, gauges, barometers, images, HTML pages, messages, tables and more
  • Statistics and data display on multiple devices: LED wallboards, LCD/panel PC/plasma/TV screens, individual PC screens (Desktop Wallboard), Android tablet or smartphone (available on Google Play)
  • User-friendly design and widget management through a web interface

Benefits
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