Embed enhanced communications into apps and processes

Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.

Highlights

Completely integrated into the relevant application for easier use
Best of both worlds with a sophisticated telephony system built into the trusted business application
100 % cloud based on your existing telephony system

Features

Click-to-call capability through current telephony system (for public numbers)
Pop-up screen with caller information for all incoming calls
Automatic presence indicator to see who’s available
Agent contact list based on the Rainbow directory
Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats

Benefits

Optimized operations

Rainbow connectors reduce the burden on your IT and operations staff as they are easily deployed offering immediate access to the latest communication services

Pay for what you really use

Easily adjust the number of licenses based on your current requirements and pay on a per user/per agent subscription basis

Reduce TCO

100 % cloud solution requiring no additional hardware or services to be purchased

Supporting Documents

Datasheet

Rainbow: Your office, in your smartphone

This datasheet introduces the Rainbow application on smartphones

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Datasheet

Alcatel-Lucent Enterprise Rainbow Hospitality

Rainbow Hospitality™ by Alcatel-Lucent Enterprise is a comprehensive middleware solution that creates a unified bridge between your OPERA Cloud Property Manage…

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Datasheet

Rainbow Hybrid Softphony Datasheet

This datasheet provides a clear understanding of softphony: how it enables smooth communication by integrating Rainbow’s softphone capabilities into existing p…

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Flyer

Rainbow Hub for Internet Service Providers Flyer

Rainbow Hub is a next-generation cloud-based real-time communications and collaboration platform for businesses of all sizes

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Solution sheet

Optimize the education journey for students’ success

Alcatel-Lucent Rainbow™ for Education provides richcommunications to all teachers, administrators and staff, enablinga continuous dialogue between students and…

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Flyer

Rainbow Hub for Real Estate Agencies

This flyer provides an overview of Rainbow Hub in the Real Estate market.

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Datasheet

Rainbow Alert datasheet EN

The Rainbow Alert by Alcatel-Lucent Enterprise messaging system is designed for both clinical and non clinical staff. It helps manage critical situations more …

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White paper

Improve your competitiveness with XaaS

In today’s uncertain world, more and more organizations are shifting towards an as a Service purchasing model to reach their goals and improve their competitiv…

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Flyer

Simplify procedures between employees and policyholders

This flyer provides an overview of Rainbow Hub in the Insurance sector.

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Datasheet

Rainbow Webinar Datasheet

This datasheet on Rainbow Webinar provides the main benefits of the solution, as well as the main features.

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