Rainbow App Connector

Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.

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Highlights

Completely integrated into the relevant application for easier use
Best of both worlds with a sophisticated telephony system built into the trusted business application
100 % cloud based on your existing telephony system

Features

Click-to-call capability through current telephony system (for public numbers)
Pop-up screen with caller information for all incoming calls
Automatic presence indicator to see who’s available
Agent contact list based on the Rainbow directory
Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats

Benefits

Optimized operations

Rainbow connectors reduce the burden on your IT and operations staff as they are easily deployed offering immediate access to the latest communication services

Pay for what you really use

Easily adjust the number of licenses based on your current requirements and pay on a per user/per agent subscription basis

Reduce TCO

100 % cloud solution requiring no additional hardware or services to be purchased

Documents

Datasheet

Alcatel-Lucent Rainbow connectors for CRM applications

Embed communications into your business applications and provide to your employees an easy to use business phone (or softphone) from the desktop.

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Digital Transformation

Are you ready to bridge the digital gap between your customers, partners and employees?

Business Telephony

Your phone's at the heart of your business. When customers call. When teams connect. So our solutions put reliability and responsiveness first.

Communications Platforms as a Service (CPaaS)

Cloud-based CPaaS models are changing the way enterprises communicate, develop new services, and interact with customers.

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Embed enhanced communications into apps and processes