Embed enhanced communications into apps and processes

Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.

Highlights

Completely integrated into the relevant application for easier use
Best of both worlds with a sophisticated telephony system built into the trusted business application
100 % cloud based on your existing telephony system

Features

Click-to-call capability through current telephony system (for public numbers)
Pop-up screen with caller information for all incoming calls
Automatic presence indicator to see who’s available
Agent contact list based on the Rainbow directory
Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats

Benefits

Optimized operations

Rainbow connectors reduce the burden on your IT and operations staff as they are easily deployed offering immediate access to the latest communication services

Pay for what you really use

Easily adjust the number of licenses based on your current requirements and pay on a per user/per agent subscription basis

Reduce TCO

100 % cloud solution requiring no additional hardware or services to be purchased

Supporting Documents

Datasheet

Crosscall Stellar-M6E certification datasheet

DSPP certification datasheet for Stellar M6E certified with OmniPCX Enterprise

Download
Brochure

Rainbow Webinar by Alcatel Lucent Enterprise

This brochure explains the benefits of Rainbow Webinar by Alcatel-Lucent Enterprise

Download
Solution sheet

Rainbow Service HDS

La collaboration sécurisée au service de la santé

Download
Solution sheet

Rainbow Service HDS

Secure collaboration for healthcare

Download
Datasheet

Alcatel-Lucent Enterprise Rainbow Hospitality

Rainbow Hospitality™ by Alcatel-Lucent Enterprise is a comprehensive middleware solution that creates a unified bridge between your OPERA Cloud Property Manage…

Download
Datasheet

Rainbow: Your office, in your smartphone

This datasheet introduces the Rainbow application on smartphones

Download
Datasheet

Rainbow Hybrid Softphony Datasheet

This datasheet provides a clear understanding of softphony: how it enables smooth communication by integrating Rainbow’s softphone capabilities into existing p…

Download
Flyer

Rainbow Hub for Internet Service Providers Flyer

Rainbow Hub is a next-generation cloud-based real-time communications and collaboration platform for businesses of all sizes

Download
Solution sheet

Optimize the education journey for students’ success

Alcatel-Lucent Rainbow™ for Education provides richcommunications to all teachers, administrators and staff, enablinga continuous dialogue between students and…

Download
Flyer

Rainbow Hub for Real Estate Agencies

This flyer provides an overview of Rainbow Hub in the Real Estate market.

Download