Embed enhanced communications into apps and processes
Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.
Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.
Highlights
- Completely integrated into the relevant application for easier use
- Best of both worlds with a sophisticated telephony system built into the trusted business application
- 100 % cloud based on your existing telephony system
Features
- Click-to-call capability through current telephony system (for public numbers)
- Pop-up screen with caller information for all incoming calls
- Automatic presence indicator to see who’s available
- Agent contact list based on the Rainbow directory
- Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats
Benefits
Supporting Documents
-
Why UCaaS matters for medium and large enterprises
DownloadLearn how a cloud-based, integrated communications platform ensures success in a remote and hybrid workplace.
-
Rainbow Solution Sheet
DownloadDiscover Rainbow product highlights, key features, offer descriptions, and service plans.
-
Rainbow Classroom Try and Buy promo flyer for corporate tra…
DownloadFlyer marketing the Rainbow Classroom 30 day trial/Try and buy promo for corporate training
-
Rainbow Classroom Try and buy promo flyer for education mar…
DownloadFlyer marketing the Rainbow Classroom 30 day trial/Try and buy promo for education
-
Rainbow Classroom BP Corporate Flyer
DownloadCo-brandable Business Partner Flyer marketing the Rainbow Classroom 30 day trial/Try and buy promo for corporate training
-
Rainbow Classroom Education Business Partner Flyer
DownloadCo-brandable Business Partner Flyer marketing the Rainbow Classroom 30 day trial/Try and buy promo for education
-
-
Digital team collaboration: The cornerstone of the digital …
DownloadDiscover how Rainbow by Alcatel-Lucent Enterprise can help you successfully create the best digital workplace.
-
Enhance your Microsoft Teams and Google apps
DownloadThe flyer provides all details to integrate telephony features to Microsoft Teams and Google.
-
Rainbow by Alcatel-Lucent Enterprise Salesforce Connector
DownloadThe Rainbow by Alcatel-Lucent Enterprise Salesforce Connector datasheet describes the connector and gives an overview of pricing and availability.
Related Products
Alcatel-Lucent Rainbow connectors for CRM applications
Embed communications into your business applications and provide to your employees an easy to use business phone (or softphone) from the desktop.
See Datasheet