Embed enhanced communications into apps and processes
Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.
Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.
Highlights
- Completely integrated into the relevant application for easier use
- Best of both worlds with a sophisticated telephony system built into the trusted business application
- 100 % cloud based on your existing telephony system
Features
- Click-to-call capability through current telephony system (for public numbers)
- Pop-up screen with caller information for all incoming calls
- Automatic presence indicator to see who’s available
- Agent contact list based on the Rainbow directory
- Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats
Benefits
Supporting Documents
-
Remote work cybersecurity recommendations from our security…
DownloadAlcatel-Lucent Enterprise Chief Information Security Officer, Sebastien Roche, shares insights into ALE’s approach to business continuity and security in these…
-
Digital Appointments by Alcatel-Lucent Enterprise
DownloadSimplify appointments with Digital Appointments by Alcatel-Lucent Enterprise
-
Rainbow Solution Sheet
DownloadThis solution sheet provides a short brief about: product highlights, offer description and key features list per each of the service plan.
-
Hospitality wins with Rainbow
DownloadRainbow for hospitality enables an enhanced guest experience and provides communication access to all hotel employees.
-
Optimize the education journey for students’ success
DownloadAlcatel-Lucent Rainbow™ for Education provides rich communications to all teachers, administrators and staff, enabling a continuous dialogue between students…
-
Move to digital government with Rainbow
DownloadBring citizens, elected representatives, local officials and staff together with digital services.
-
Rainbow Custom Branded
DownloadThe Alcatel-Lucent Enterprise Rainbow Custom Branded solution provides a branding service that delivers a personalized look and functionality to a customer usi…
-
Alcatel-Lucent Rainbow connectors for CRM applications
DownloadEmbed communications into your business applications and provide to your employees an easy to use business phone (or softphone) from the desktop.
-
Rail industry wins with Alcatel-Lucent Rainbow
DownloadImprove passenger experiences, enhance operations, and increase security
Related Products
Alcatel-Lucent Rainbow connectors for CRM applications
Embed communications into your business applications and provide to your employees an easy to use business phone (or softphone) from the desktop.
See Datasheet