Create a frictionless guest experience anytime, anywhere

Reconnect with your guests to offer them safety and excellence everywhere. The ALE guest experience places guests at the centre of your operations.

Jeju Shinhwa World Resort plans to continue to improve its system to become a world-class smart hotel that provides the best customized service. In order to improve the guest service, we plan to upgrade the system to maximize digital interaction and to support custom services.
Lee Jongrae, Vice President IT, Landing Jeju Development Co. Ltd

Customer Benefits


  • The Winery Hotel Customer Video
  • Jeju Shinhwa World Customer Video
  • Rainbow Guest Connect video

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Supporting Documents

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Hospitality adapts to succeed in the new normal

Marred by unprecedented disruption, the hospitality industry is now adapting to reap the rewards of the new normal.

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Redesigning your guests’ journey

Digital hospitality solutions can enable a safe, efficient, contactless guest experience as the industry navigates the post-pandemic world.

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Hospitality reduces employee contact, improves operations

Digital hospitality solutions are key to minimize face-to-face contact to deliver back-of-house services.

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Hospitality 2020: A safer environment with improved security

Technology can deliver a safe and secure environment for travelers, guests, and employees and help reinvigorate the hospitality industry.

Rainbow Guest Connect

Alcatel-Lucent Enterprise Rainbow™ Guest Connect helps hotels engage with guests and propose services on mobile devices. The guest uses a smartphone provided by the hotel, on which the Rainbow Guest Connect application is installed.

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