Guest Experience
Create a frictionless guest experience anywhere, anytime, with smart hotel solutions
Stand out and increase loyalty by creating a direct connection with your guests. Ensure your guests enjoy instant access to amenities and staff from personal and room devices and use data to continuously reinvent their experience and prepare for the future. Increase customer satisfaction and create new revenues while respecting safety regulations.
Our smart hotel solutions help hotels, cruise ships, and restaurants create a guest experience that is direct, mobile and safe. We deliver solutions that provide a highly personalised mobile guest connection, powerful Wi-Fi connectivity, and smart room experiences. Our solutions also provide rich data so you can make informed business decisions.
Grow your business with smart hotel solutions
Today's guests expect a seamless digital experience from booking to checkout. Alcatel-Lucent smart hotel solutions connect every touchpoint — lobby, room, restaurant, spa, pool, and conference center — into a unified digital journey that reinforces your brand, drives service consumption, and unlocks new revenue streams through digital amenities.
- Consistent digital branding across all guest devices and spaces
- Virtual concierge available 24/7 in multiple languages and locations
- Enhanced service consumption via high-speed hotel Wi-Fi
- New revenue streams from premium digital amenities and tiered connectivity
- Guest analytics that inform loyalty programs and business strategy
Make your guest the center of your operations
A unified digital interface across hotel environments reinforces brand identity while enabling safe, contactless service delivery. Rainbow Guest Connect enables staff-guest interaction through multiple touchpoints — smart devices, in-room entertainment systems, hotel phones, and guest mobile apps — creating a virtual concierge experience that goes far beyond traditional front desk service.
- Direct guest connections through personal and room devices
- Powerful Wi-Fi enabling concierge app access and content streaming
- Monitored network access ensuring guest data security and privacy
- Location-based services delivering contextual offers and wayfinding
Create a digital guest experience to increase business opportunities
Digital amenities expand service delivery beyond traditional channels. Rainbow Guest Connect personalizes offerings based on guest preferences, location, and language — transforming loyalty programs from simple points systems into deeply personalized relationships. Guest data analytics reveal service consumption patterns, facility usage trends, and room preference data, informing investment decisions and resource forecasting.
- Personalized offers based on guest profile, preferences, and stay history
- Real-time analytics on facility usage, service demand, and guest flow
- Data-driven loyalty programs that increase repeat bookings
- Digital upselling opportunities for spa, dining, and premium experiences
Purpose-built for guest experience
Enterprise-grade technology designed for your specific environment.
Rainbow Guest Connect
Personalized guest engagement via mobile devices — including digital concierge, in-room service ordering, and real-time chat with hotel staff through Rainbow cloud platform.
Smart Guest Applications
Contactless digital services for check-in/checkout, mobile room keys, spa bookings, restaurant reservations, and property wayfinding — all on the guest's own device.
Connected Property Wi-Fi
High-performance OmniAccess Stellar Wi-Fi with captive portal, tiered access levels, and seamless roaming across the entire property — from lobby to pool to conference rooms.
Staff Communications
OXO Connect and Rainbow messaging keep housekeeping, maintenance, and front desk teams connected with real-time task management and escalation.
“Jeju Shinhwa World Resort plans to continue to improve its system to become a world-class smart hotel that provides the best customized service. In order to improve the guest service, we plan to upgrade the system to maximize digital interaction and to support custom services.”
Value for every stakeholder
For Guests
- 24/7 digital service access from personal or hotel-provided devices
- Powerful connectivity enabling content streaming and smart room control
- Contactless check-in, mobile keys, and digital concierge at their fingertips
- Personalized offers and recommendations based on preferences and location
For Hotel Managers
- Enhanced safety standards that attract repeat visits and positive reviews
- Strengthened brand loyalty through continuous digital guest connection
- New revenue generated via premium digital amenities and tiered Wi-Fi
- Data-driven business decisions supporting loyalty programs and investment planning
Powered by Alcatel-Lucent technology
Solutions deployed in guest experience environments worldwide.
Trusted by industry leaders
Organizations transforming with Alcatel-Lucent guest experience solutions.
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Transform your guest experience operations
Talk to our experts about a solution tailored to your hospitality environment.